**Additional Information** **Job Number** 25202292 **Job Category** Reservations **Location** The Halcyon Private Isles Maldives Autograph Collection, Gaafu Alifu Atoll, Republic of Maldives, Maldives, Maldives, 17100VIEW ON MAP (https://www.google.com/maps?q=The%20Halcyon%20Private%20Isles%20Maldives%20Autograph%20Collection%2C%20Gaafu%20Alifu%20Atoll%2C%20Republic%20of%20Maldives%2C%20Maldives%2C%20Maldives%2C%2017100) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, CDL HBT Oceanic Maldives Private Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Core Job Responsibilities •Booking Management: Process all incoming individual, transient, and group reservations (via phone, email, and online channels) accurately and efficiently, adhering strictly to rate restrictions and booking procedures. •Customer Service: Provide exceptional customer service by responding to guest inquiries regarding room types, rates, hotel facilities, and local attractions in a professional and timely manner. •Marriott Standards: Ensure all bookings are handled in accordance with Marriott's brand standards and promotional guidelines, correctly applying Bonvoy member benefits. •Revenue Optimization: Utilize selling techniques to maximize room revenue and occupancy, proactively upselling room categories and packages when appropriate. •System Maintenance: Maintain a high level of accuracy in the Property Management System (PMS), including updating guest profiles, processing cancellations, and handling modifications. •Communication: Coordinate closely with the Sales, Front Office, and Revenue Management teams to ensure smooth communication regarding occupancy forecasts, inventory control, and rate changes. •Troubleshooting: Address and resolve reservation-related discrepancies, system errors, or guest complaints professionally. Essential Qualifications •Mandatory: Minimum 1-2 years of direct experience in a Reservations Agent preffered within a Marriott-branded hotel. •Proficiency with Marriott reservation systems (e.g., MARSHA, Opera PMS, Empower or applicable property management software). •Thorough understanding of Marriott Loyalty Program (Marriott Bonvoy) benefits and tier recognition. •Excellent verbal and written communication skills. •Ability to work flexible shifts, including weekends and holidays. $6,228 - $6,300 annually _This company is an equal opportunity employer._ frnch1 The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,​ **begin** your purpose, **belong** to an amazing global​ team, and **become** the best version of you.