Job description / Role Job Type
Full Time Job Location
Dubai, UAE Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Purpose of position

To manage guest inquiries and reservations with exceptional service, ensuring seamless booking experiences while optimizing revenue and maintaining the highest quality standards.

Key roles & responsibilities Master revenue & pricing strategies
Demonstrate a deep understanding of pricing principles and revenue management strategies across all segments, including retail, negotiated, leisure, group, and other specialized categories. Ensure seamless application of rate restrictions, hurdles, and availability controls to optimize revenue. Maximize revenue & conversion
Convert inquiries into confirmed reservations through personalized engagement and expert upselling techniques. Align reservations with the hotel's revenue management strategies to drive optimal performance. Deliver bespoke guest experiences
Provide highly personalized service, tailoring each interaction to meet the unique needs and expectations of ultra luxury clientele. Exhibit expert knowledge of all hotel products, services, and experiences to craft bespoke guest journeys. Ensure seamless communication & accuracy
Handle all reservation-related emails and calls with precision, ensuring a flawless and efficient booking process. Maintain meticulous accuracy in the PMS database, ensuring proper market segmentation and data integrity. Optimize sales & relationship management
Identify and capitalize on sales opportunities through individual travelers, corporate accounts, wholesalers, and luxury travel agencies. Strengthen relationships with elite clientele by offering personalized recommendations and VIP experiences. Uphold brand excellence & quality standards
Consistently achieve targeted scores in LQA & IFH Hotel Mystery Shopping audits. Ensure all reservations adhere to the highest standards of data accuracy and guest satisfaction. Leverage advanced systems & technology
Demonstrate full proficiency in Opera PMS, Resaweb, and other revenue management tools. Maintain comprehensive knowledge of the hotel's telephone system to ensure seamless communication. Support strategic initiatives
Assist the Reservations & Revenue Management leadership with special projects and strategic initiatives. Contribute to achieving departmental goals, including all loyalty program enrollments and guest engagement metrics. Qualifications Personal attributes
Adaptability & agility Meticulous attention to detail Multitasking & efficiency Organizational excellence Exceptional communication & interpersonal skills Problem solving mindset Qualifications
Degree or diploma in training and development or hotel management Working knowledge of Opera, Microsoft Office Experience
Minimum 2 years experience in hotel or resort, as reservations agents Luxury hotel or resort background preferred Understands the local culture and have worked in the region About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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