Transdev is actively seeking a transportation dispatcher for their Paratransit service in the Hartford location. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve. Position Subject to Collective Bargaining Agreement: $20.00 /hour (Union Collective Bargaining Agreement PayScale) Benefits include: Vacation: up to 14 days per year Sick days: 5 days Holidays: 8 days; 6 standard and 2 floating Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Responsibilities Answers customer calls and inputs all customer trip requests using a computerized scheduling system. Provides accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agent Accurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly Provides transit information to passengers; providing friendly, professional customer service interaction; answers call from clients and schedule services Monitor call wait time, and number of calls in queue; efficiently address customers’ needs so other customers can be helped Enter new customer information or changes into the system. Follows rules and regulations of the Company; follows instructions of management and supervisors Adheres to all regulations related to the Americans with Disabilities Act (ADA) Maintains confidentiality of passengers’ information Maintains a clean and well-organized work areaQualificationsEducation, Licensing, and Certifications: High school diploma or equivalent, such as GED, required experience: One to two years of dispatch and/or customer service experience preferredSkills and Knowledge Required: Ability to organize logical and efficient schedules and routes and adapt to changes Ability to read, comprehend and understand a map Ability to read, understand, and interpret transit system operating rules, regulations, policies, phases and routes Ability to assist handicapped passengers when needed Working knowledge and proficiency with Microsoft Word, Excel and PowerPoint programs Strong written and oral communication skills Clear speech and pleasant phone demeanor Ability to use a multi-line phone system and handle multiple tasks concurrently Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups Will be cross trained as Reservations for coverage purposes Physical Requirements: Must be able to work shifts or flexible work schedules as needed. Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities The majority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer. The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.   Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]  Drug-free workplace:   Transdev maintains a drug-free workplace. Applicants must:  Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).  Successfully pass a pre-employment drug screen.    About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.       Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ     The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants.  Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request.    California applicants:  Please Click Here for CA Employee Privacy Policy.