Transdev is actively seeking a transportation dispatcher for their Paratransit service in the Hartford location. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees,passengersand the communities they serve. Position Subject to Collective Bargaining Agreement: + $20.00 /hour (Union Collective Bargaining AgreementPayScale) + Benefits include: + + Vacation: up to14 daysper year + Sick days: 5 days + Holidays: 8 days; 6 standard and 2 floating + Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability. Responsibilities + Answers customer calls and inputs all customer trip requests using a computerized scheduling system. + Providesaccurateresponses to callers’ questions about schedules, trips and other questions using information made available to the agent + Accurately schedules trips through specialized software,in accordance withAmericans with Disabilities Act (ADA) provisions and company requirements;determineif trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordingly + Provides transit information to passengers; providing friendly, professional customer service interaction; answerscallfrom clients and schedule services + Monitor call wait time, and number of calls in queue; efficiently address customers’ needs so other customers can be helped + Enternew customer information or changes into the system. + Follows rules and regulations of the Company; follows instructions of management and supervisors + Adheres to all regulations related to the Americans with Disabilities Act (ADA) + Maintains confidentiality of passengers’ information + Maintains a clean and well-organized work area + + Qualifications + Education, Licensing, and Certifications: + High school diploma or equivalent, such as GED,required experience: + One to two years of dispatch and/or customer service experience preferred + + Skills and Knowledge Required: + Ability to organize logical and efficient schedules and routes and adapt to changes + Ability to read, comprehend and understand a map + Ability to read, understand, and interpret transit system operating rules, regulations, policies,phasesand routes + Ability toassisthandicapped passengers when needed + Working knowledge andproficiencywith Microsoft Word,Exceland PowerPoint programs + Strong written and oral communication skills + Clear speech and pleasant phone demeanor + Ability to use a multi-line phone system and handle multiple tasks concurrently + Ability to interact professionally with internal and external customers on all levels and be able to work well with diverse groups + Will be cross trained as Reservations for coverage purposes + + Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + Majority of work isaccomplishedindoors and in air conditioned or well-ventilated facilities + The majorityofwork isaccomplishedin an office or in a cubicle space equipped with a telephone and computer. + The employee isgenerally subjectedtolong periodsspent sitting, typing, or looking at a computer screen. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Transdevcomplies withfederal and state disability laws and makes reasonable accommodation for applicants and candidates with disabilities. If reasonable accommodation is needed toparticipatein the job application or interview process, please contactus.jobs@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev tooperatetheir transportation systems,maintaintheir vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations whilemaintainingmore than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudlyoperatedby 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to moveeverydaythanks to safe, reliable, and innovative solutions that serve the common good. Find out more atwww.TransdevNA.comor watch an overview video athttps://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skillsrequired ofpersonnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation,religionor other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: Please Click Here for CA Employee Privacy Policy. Job Category: Administrative / Clerical / Payroll / HR / Accounting Job Type: Full Time Req ID: 7576 Pay Group: X58 Cost Center: 55835 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.