Transdev is actively seeking a transportation dispatcher for their Paratransit service in the Concord locations. We are looking for qualified dispatchers who can provide excellent customer service to both our passengers and our drivers. Join Transdev and become a part of the largest private-sector operator of transportation in North America one that cares about its employees, passengers and the communities they serve. Position Subject to Collective Bargaining Agreement:$19.60 - $23.89 (Union Collective Bargaining Agreement Payscale)Starting pay $19.60 with progression to $23.89 over 5 years.Benefits include:Vacation: up to 14 days per yearSick days: 5 daysHolidays: 8 days; 6 standard and 2 floatingOther standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.Responsibilities Answers customer calls and inputs all customer trip requests using a computerized scheduling system.Provides accurate responses to callers’ questions about schedules, trips and other questions using information made available to the agentAccurately schedules trips through specialized software, in accordance with Americans with Disabilities Act (ADA) provisions and company requirements; determine if trip is to be scheduled by pick up time or by arrival/appointment time; inform customers accordinglyProvides transit information to passengers; providing friendly, professional customer service interaction; answers calls from clients and schedule servicesMonitor call wait time, and number of calls in queue; efficiently address customers’ needs so other customers can be helpedEnters new customer information or changes into the system.Follows rules and regulations of the Company; follows instructions of management and supervisorsAdheres to all regulations related to the Americans with Disabilities Act (ADA)Maintains confidentiality of passengers’ informationMaintains a clean and well-organized work areaQualifications Education, Licensing, and Certifications:High school diploma or equivalent, such as GED, requiredExperience:One to two years of dispatch and/or customer service experience preferredSkills and Knowledge Required:Ability to organize logical and efficient schedules and routes and adapt to changesAbility to read, comprehend and understand a mapAbility to read, understand, and interpret transit system operating rules, regulations, policies, phases and routesAbility to assist handicapped passengers when neededWorking knowledge and proficiency with Microsoft Word, Excel and PowerPoint programsStrong written and oral communication skillsClear speech and pleasant phone demeanorAbility to use a multi-line phone system and handle multiple tasks concurrentlyAbility to interact professionally with internal and external customers on all levels and be able to work well with diverse groupsWill be cross trained as Reservations for coverage purposesPhysical Requirements: Must be able to work shifts or flexible work schedules as needed.Majority of work is accomplished indoors and in air conditioned or well-ventilated facilitiesMajority of work is accomplished in an office or in a cubicle space equipped with a telephone and computer.The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected]Drug-free workplace:Transdev maintains a drug-free workplace. Applicants must:Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).Successfully pass a pre-employment drug screen.About Transdev:Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment.For more information, please visit our website at www.transdevna.jobs The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status or any other classification protected by federal, state, or local law. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is the largest private sector operator of multiple modes of passenger transit in North America, providing bus, rail, paratransit and shuttle services. We manage over 200 transportation contracts for cities, transit authorities and airports, providing safe, sustainable, and innovative mobility solutions. Our mission is to improve public transportation, to enhance quality of life and contribute to a more sustainable environment. California applicants: Please  Click Here for CA Employee Privacy Policy.