Company Description

Minor Hotels is an international hotel owner, operator, and investor with a portfolio of more than 536 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travelers, serving new passions as well as personal needs. Through our Anantara, Avani, Oaks, Elewana, Tivoli, NH Hotel Group, Four Seasons, St. Regis, Marriott, and Minor International properties, across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America.

Avani Hotels & Resorts is a vibrant upscale brand offering relaxed comfort and contemporary style. Avani was launched in response to an increasingly influential group of discerning travelers who appreciate stylish design and excellent service, but also demand great value. Avani hotels are designed for the way we travel now. And we think it’s all about balance. Balance between coolness and kindness, between design and function, and between service and privacy.

Avani+ is an uplifted extension of the Avani brand with Avani+ Fares being one of few within the brand and is the first such branded resort in the Maldives The resort will have 200 keys and multiple F&B outlets as well as Spa, Recreation Diving and Water Sports Facilities Avani teams pride themselves as Open-minded, Upbeat and Genuine. 

Job DescriptionOversee the daily operations of the reservations department to ensure smooth workflow.Supervise the processing of all room reservations (individual, groups, and corporate) accurately and efficiently.Ensure that reservations entered yesterday correctly in the system with proper details and special requests.Conduct regular arrival checks for upcoming guest arrivals to ensure all details, requests, and arrangements are accurate and well-prepared.Respond to guest inquiries and requests in a timely and professional manner.Ensure clear and courteous communication with guests and travel agents.Handle complex or escalated reservation issues and provide effective solutions.Supervise and guide the reservations team, ensuring high performance and productivity.Train team members on reservation systems (Opera, CRS, OTA extranets, etc.), policies, and procedures.Schedule shifts and allocate tasks to team members for balanced workload.Monitor and report booking trends, cancellations, and no-shows.Support sales activities by preparing reservation pick-up report and forecasts.Coordinate with Front Office, Sales, Revenue, and other departments for guest requirements and special arrangements.

 

Qualifications

Diploma or Degree in Hospitality Management, Tourism, Business Administration, or a related field

Minimum 2–4 years’ experience in hotel reservations, with at least 1 year in a supervisory role.

Excellent communication skills in English.

Proficient in MS Office (Excel, Word, Outlook).

Additional Information

We are Upbeat - We are Open-Minded - We are Genuine