The opportunity

Delaware North is hiring full-time Reservation Agents to join our Reservation Center team. As a Reservation Sales Agent, you will handle a high volume of inbound calls from future guests who wish to make reservations at hotels and resorts around the country. If you want to delight our future guests by delivering an exceptional reservations experience, apply today. 

 

This is a full-time remote position. However, some in-person training will be required at our headquarters in Buffalo, New York.

Pay $16.50 - $16.50 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What we offer

We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly payEmployee assistance program Training and development opportunitiesEmployee discountsFlexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?Answer inbound calls and provide top-notch customer service Use all available resources to answer questions Create reservations and recognize opportunities to offer packages and additional servicesCommunicate with hotel and resort front desk staffCollaborate with managers to assist customers and reach sales goals

More about youStrong phone, listening, verbal, and interpersonal communication skills Customer-focused with a love for helping othersMaintain a positive and professional attitude toward customers at all timesComfortable using computers with strong typing skills and the ability to multitaskAble to use call center software and tools Experience working in customer service or the hospitality industry is preferred

Physical requirementsAbility to sit for extended periods of time

Shift details

Days
Evenings
Holidays
Weekends
8hr shift

Who we are

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.