Reservation and Revenue Specialist (Park Manager Trainee) Print (https://www.governmentjobs.com/careers/pabureau/jobs/newprint/5033756) Apply  Reservation and Revenue Specialist (Park Manager Trainee) Salary $45,907.00 - $69,203.00 Annually Location Dauphin County, PA Job Type Civil Service Permanent Full-Time Job Number CS-2025-31376-54310 Department Department of Conservation & Natural Resources Division CN St Prk Opening Date 08/12/2025 Closing Date 8/25/2025 11:59 PM Eastern Job Code 54310 Position Number 00054739 Union Non Union Bargaining Unit B3 Pay Group ST05 Bureau / Division Code 00386000 Bureau / Division Bureau of State Parks, Reservation and Revenue Section Worksite Address 400 Market Street City Harrisburg, Pennsylvania Zip Code 17101 Contact Name OA, CE Section Intake Division Contact Email RA-OACEINTAKESEC@pa.gov + Description + Benefits + Questions THE POSITION Are you looking for a unique opportunity that will allow you to utilize your many administrative talents to pursue a management position? If so, the Department of Conservation and Natural Resources has an exciting opening for a Reservation and Revenue Specialist (Park Manager Trainee). We are looking for an individual eager to learn and develop within our Bureau of State Parks, specifically in the Reservation and Revenue Section. In this position, you will focus on analyzing and improving our operational efficiency while enhancing guest satisfaction and ensuring that our revenue expectations are met. If this is the exciting role you have been looking for, we encourage you to apply today! DESCRIPTION OF WORK As a Reservation and Revenue Specialist (Park Manager Trainee), you will begin your career in a key management trainee position within the Reservation Section of the Bureau of State Parks' Director's Office. This role provides a valuable opportunity to refine your abilities in developing and overseeing statewide park reservation and revenue programs. You will work along side experienced managers on various operational issues related to individual state parks and the broader state park system. In addition, you will play a role in coordinating the AspiraOne Marketing initiatives for park reservations, particularly in relation to the contract with AspiraConnect. You will also support the Communications Liaison in promoting park availability through social media channels. Strong computer and analytical skills are essential for the annual data collection process, which informs the Bureau’s fee package analysis and proposal. You will assist in presenting recommendations to the section chief and provide support to DCNR and Bureau executive staff during the decision-making process regarding fee increases, as well as during the implementation of new pricing structures. Work Schedule and Additional Information: + Full-time employment + Work hours are 8:00 AM to 4:00 PM, Monday - Friday, with a 30-minute lunch. + Work schedule may vary. Employee may be assigned evening and weekend work. + Some travel will be required + Telework: You may have the opportunity to work from home (telework) part-time, up to 5 days per pay period, upon successful completion of training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. + Salary: In some cases, the starting salary may be non-negotiable. + You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices. REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY QUALIFICATIONS Minimum Experience and Training Requirements: + Four years of paraprofessional or technical experience providing administrative, maintenance, visitor, safety, or environmental education services in a public park or recreation area;or + Two years of paraprofessional or technical experience providing administrative, maintenance, visitor, safety, or environmental education services in a public park or recreation area; and an associate degree in parks and recreation, forestry, engineering, natural sciences, landscape architecture, or a closely related field;or + A bachelor's degree in parks and recreation, forestry, engineering, natural sciences, landscape architecture, or a closely related field; or + An equivalent combination of experience and training. + Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree. Special Requirements: + This position requires possession of an active motor vehicle license. + This position requires passing psychological testing (Minnesota Multiphasic Personality Inventory (MMPI). Failure to pass this test is a basis for removal from the position. + This position requires passing a Pennsylvania State Police and FBI criminal background checks. A record of conviction of a criminal offense for which more than one year in prison can be imposed as punishment is a basis for removal from the position. + This position requires obtaining a valid certification in standard first aid and adult, child, and infant CPR approved by the American Red Cross, American Heart Association, or equivalent. Training will be provided by the Department. Other Requirements: + You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency. + You must be able to perform essential job functions. Legal Requirements: + You must pass a background investigation. + This position falls under the provisions of the Child Protective Services Law. + Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance. + In accordance with Act 153 of 2014 this position is required to complete Child Abuse, Criminal and Federal Criminal History Checks around the time of hire and thereafter every 5 years How to Apply: + Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education). + If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. + Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted. + Failure to comply with the above application requirements may eliminate you from consideration for this position. Telecommunications Relay Service (TRS): + 711 (hearing and speech disabilities or other individuals). If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date. The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply. EXAMINATION INFORMATION + Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam). + Your score is based on the detailed information you provide on your application and in response to the supplemental questions. + Your score is valid for this specific posting only. + You must provide complete and accurate information or: + your score may be lower than deserved. + you may be disqualified. + You may only apply/test once for this posting. + Your results will be provided via email. Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) ! See the total value of your benefits package by exploring ourbenefits calculator. Health & Wellness We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.* Compensation & Financial Planning We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options. Work/Life Balance We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.* Values and Culture We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving. Employee Perks Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships. For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box. *Eligibility rules apply. 01 Do you possess a current driver's license which is not under suspension? + Yes + No 02 If you answered "Yes", please provide your driver's license number and expiration date. If you answered "No", type N/A in the text box below. 03 Do you possess a bachelor’s degree in parks and recreation, forestry, engineering, natural sciences, landscape architecture, or a closely related field, or are you within 3 months of completing a bachelor’s degree in parks and recreation, forestry, engineering, natural sciences, landscape architecture, or a closely related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add transcript(s) to the application after it has been submitted. If you answer "Yes" to this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. + Yes + No 04 If you are within three months of completing a bachelor’s degree, on what date do you expect to graduate? If this does not apply to you, please type N/A in the text box. + Yes + No 05 How much college coursework have you completed in parks and recreation, forestry, engineering, natural sciences, landscape architecture, or a closely related field? If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted. If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link. For more information on foreign education credentials, please visithttps://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3and click on Other Information. + A conferred Bachelor's degree or higher + 120 credits or more + 90 but less than 120 credits + A Conferred Associate's degree + 60 but less than 90 credits + 30 but less than 60 credits + Less than 30 credits + None 06 How many years of full-time paraprofessional or technical experience do you possess providing administrative, maintenance, visitor, safety, or environmental education services in a public park or recreation area? + 4 years or more + 3 but less than 4 years + 2 but less than 3 years + 1 but less than 2 years + Less than 1 year + None 07 If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experiencemustalso be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below. 08 You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application, or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents will not be reviewed for the purposes of determining your eligibility for the position or to determine your score. All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions. Read each work behavior carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose for each work behavior must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function. If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions. If you have general questions regarding the application and hiring process, please refer to ourFAQ page. (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx#q3) + Yes 09 WORK BEHAVIOR 1 - TROUBLESHOOTS AND RESOLVES DATABASE SYSTEM ISSUES Troubleshoots reported issues related to the use or performance of the computerized state park reservation system. Works with users and service providers to recreate the issue, isolate and identify the cause of the issue, and determine a resolution. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience working with users to troubleshoot and resolve issues related to the use or performance of a database system. + B. I have experience USING a database system for purposes such as running reports or creating, tracking and editing reservations, schedules, trouble tickets, or appointments. + C. I have successfully completed college-level coursework related to computer programming, computer technology, or database systems. + D. I have NO experience or education related to this work behavior. 10 In the text box below, please provide details concerning your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to troubleshooting and resolving database system issues or using a database system. + Your level of responsibility. 11 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title(s) + Credits/Clock Hours 12 WORK BEHAVIOR 2 - GATHERS AND ANALYZES DATA Gathers, compiles, and analyzes data related to park recreational activities, environmental programs and activities, visitor service programs, public safety programs and activities, fees, and best park operations practices to determine trends, identify deficiencies, and provide recommendations into program objectives, operating policies, procedures, standards, or guidelines. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience gathering and analyzing program data to determine trends and identify deficiencies. I provided recommendations into program objectives, operating policies, procedures, standards or guidelines. + B. have experience gathering and analyzing data to determine trends and identify deficiencies for reporting purposes. I did NOT provide recommendations into program objectives, operating policies, procedures, standards or guidelines. + C. I have successfully completed college-level coursework related to data analysis, statistics, research methods, or research analysis. + D. I have NO experience or education related to this work behavior. 13 In the text box below, please provide details concerning your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to analyzing and interpreting data and providing recommendations into objectives, operating policies, procedures, standards or guidelines. + Your level of responsibility. 14 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title(s) + Credits/Clock Hours 15 WORK BEHAVIOR 3 - PROJECT MANAGEMENT Develops, coordinates, and monitors park development or improvement projects with other personnel, consultants, contractors, etc. This includes scheduling and running planning meetings, developing plans, determining equipment, supply, and human resource needs, preparing budget requests, monitoring work for conformance to plans and contracts, and monitoring expenditures to ensure conformance to approved budget. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience DEVELOPING and coordinating program development or improvement projects which included developing project plans and monitoring work for conformance to plans and contracts. + B. I have experience COORDINATING program development or improvement projects with other personnel, consultants, contractors, etc. or I have experience MONITORING program development or improvement projects for conformance to plans and contracts. I DID NOT develop the initial plans. + C. I have successfully completed college-level coursework related to parks management, project management, or contract management. + D. I have NO experience or education related to this work behavior. 16 In the text box below, please provide details concerning your e]xperience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to project management. + Your level of responsibility. 17 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title(s) + Credits/Clock Hours 18 WORK BEHAVIOR 4 - TECHNICAL ASSISTANCE Read, interpret, explain and enforce laws, regulations, rules, policies, and procedures regarding park operations to potential customers, park patrons, and field staff to educate individuals, ensure safe and lawful utilization of park facilities, and preserve the park's natural resources. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have experience reading, interpreting and explaining regulations, rules, policies and procedures regarding park operations. I ANSWERED TECHNICAL QUESTIONS and provided educational information regarding recreational activities, safety, plant, animal, and insect species. + B. I have experience reading, interpreting and explaining regulations, rules, policies and procedures regarding park operations. I PROVIDED GENERAL INFORMATION such as park hours, services fees, directions, and rules. + C. I have successfully completed college-level coursework related to communication, public relations, education, law enforcement, parks and recreation, forestry, or natural sciences. + D. I have NO experience or education related to this work behavior. 19 In the text box below, please provide details concerning your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to providing technical assistance related to park operations. + Your level of responsibility. 20 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title(s) + Credits/Clock Hours 21 WORK BEHAVIOR 5 - WRITTEN COMMUNICATION Composes written correspondence such as letters, e-mails, and social media posts in response to customer questions, feedback and reviews. Authors press releases, agreements, brochures, reports, pamphlets, and flyers to provide information regarding park activities, programs, schedules and special events. Levels of Performance Select the "Level of Performance" which best describes your claim. + A. I have composed written correspondence such as letters, e-mails, social media posts, press releases, agreements, brochures, reports, pamphlets, and flyers. I was responsible for the final content of the documents. + B. I have composed PORTIONS OF written correspondence such as letters, e-mails, social media posts press releases, agreements, brochures, reports, pamphlets, and flyers. I was NOT responsible for the final content of the documents. + C. I have successfully completed college-level coursework related to writing studies, journalism, technical writing, report writing, business writing, or non-fiction writing. + D. I have NO experience or education related to this work behavior. 22 In the text box below, please provide details concerning your experience as it relates to the level of performance you claimed on this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below. + The name(s) of the employer(s) where you gained this experience. + The actual duties you performed related to composing written correspondence. + Your level of responsibility. 23 If you have selected the level of performance pertaining to college coursework, please provide your responses to the items listed below. If you indicated you have no education/training related to this work behavior, type N/A in the text box below. + College/University + Course Title(s) + Credits/Clock Hours Required Question Employer Commonwealth of Pennsylvania Address 613 North Street Harrisburg, Pennsylvania, 17120 Website http://www.employment.pa.gov