Company Description

Minor Hotels is an international hotel owner, operator, and investor with a global portfolio of luxury, upscale, and lifestyle hotels and resorts across key destinations worldwide. The group is known for delivering high service standards, operational excellence, and authentic guest experiences while combining international expertise with local hospitality, including its presence in the Maldives.

NH Collection Maldives Reethi Resort is a premium island resort located on a private island in the UNESCO-designated Baa Atoll Biosphere Reserve, accessible by a scenic seaplane transfer from Velana International Airport. Part of the globally recognised NH Collection brand under Minor Hotels, the resort offers thoughtfully designed beach and overwater villas that blend Maldivian charm with contemporary comfort, alongside a range of world-class amenities and services. Guests enjoy diverse dining venues, water and land-based activities, a PADI-certified dive centre, wellness facilities, and opportunities to explore the vibrant marine life of Hanifaru Bay and the surrounding reefs.

The resort is committed to delivering exceptional guest experiences through high service standards, sustainability initiatives, and a strong focus on team member development. NH Collection Maldives Reethi Resort fosters a collaborative and inclusive work culture, offering opportunities for professional growth while embracing responsible tourism and authentic Maldivian hospitality.

Job Description

Handle all reservation inquiries for international leisure guests via email, phone, and online channels with accuracy and professionalism.

Convert inquiries into confirmed bookings while maximizing revenue through upselling villas, meal plans, transfers, and experiences.

Provide detailed information on villa categories, inclusions, transfer arrangements and resort facilities.

Accurately input, amend, and manage reservations within the PMS and distribution systems. Coordinate closely with Sales, Front Office, and Revenue teams to ensure inventory accuracy and rate integrity.

Ensure clear communication with guests regarding arrival logistics, special requests, and pre-arrival arrangements.

Maintain up-to-date knowledge of packages, promotions, and seasonal offers. Deliver a warm, professional first impression that reflects the positioning of NH Collection Maldives Reethi Resort.

Ensure accurate management of inventory, rates, and restrictions in the PMS and distribution systems.

Ensure that reservations entered yesterday correctly in the system with proper details and special requests.

Respond to guest inquiries and requests in a timely and professional manner (standard within 2 hours to respond to your emails).

Work with Front Office, Sales, and Operations to ensure seamless arrival logistics, villa allocation, and guest experience delivery.

Ensure clear communication regarding transfers, meal plans, special requests, and pre-arrival arrangements.

Maintain accurate guest profiles, booking data, and internal documentation.

Schedule shifts and allocate tasks to team members for balanced workload.

Support sales activities by preparing reservation pick-up report and forecasts.

Qualifications

High school diploma or equivalent; diploma/degree in Hospitality, Tourism, or related field preferred.

Previous experience in hotel reservations, front office, or Maldives resort operations preferred.

Familiarity with Opera PMS and online booking channels.

Excellent English communication skills and strong customer service mindset.

Attention to detail, multitasking ability, and proactive, team-oriented attitude.

Professional and friendly demeanor, representing the resort’s high standard.

Additional Information

Naturally Extraordinary.