Job description / Role Job Type
Full Time Job Location
Muscat, Oman Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Summary

Job summary

To record and process all reservation inquiries made by phone, fax or email efficiently and accurately and convert to sales where possible to meet hotel targets To supervise, train and implement all safety policy and procedure as per laid down in the company emergency and continuity business plan Promote the desired work culture around the core value of Alila Resort and the brand ethos To sell and cross sell all resort facilities and services, such as participating actively in FIT marketing To maintain good relations with local travel agents and other outside contacts To have complete understanding of pricing strategy and sell accordingly Communicate effectively within the organization at all levels using the most appropriate communication method for the matter concerned To wear the correct uniform and name badges at all times To be a part in the building of an efficient team of employees by taking an active interest in their welfare, safety and development To provide a courteous and professional service at all times To provide the necessary skills to perform their duties with maximum efficiency To provide the correct standards and method of service as stated in the department's operation manual To provide a complete understanding of and adhere to the hotel's employee rules and regulations To provide a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety To plan the weekly operation roster with coordination of front office supervisor Ensure accuracy of reservation information in OPMS Drive and collect all the guest information while creating the reservation Review daily arrival report to ensure accuracy of data updated in the system To ensure all the calls and guest inquiries are answered in a timely manner Implement and drive the company and department standards and policies Train and coach the team members on Reserve and Opera system Coordinate with front office for any special requests Balance room inventory Complete knowledge of World of Hyatt programs and benefits Knowledge on guest amenities program and process Technical expertise Sell Alila Jabal Akhdar products and services using up-selling and suggestive selling techniques Promote the hotel's (and Alila Hotels generally) products and services Maintain a high level of product and service knowledge of the resort Opera and Reserve full operational knowledge Receive, process and confirm room reservations made by or for clients over the phone, personally, letter, fax, email and internet Process amendments to reservations such as extensions, early arrival and departure, etc. Accept waitlist reservations Manage no-show reservations by investigation and follow up on the same day Record special billing arrangements for groups and conventions Update guest special requests and preferences in transaction and special fields Select and update correct profile on each reservation Update correct VIP code on each profile and ensure correct amenities code attached in the systems Monitor reservation levels and inform managers of current and future occupancy rates Maintain knowledge of special rates, offers, promotions and train the teams Prepare reports as requested (pick up report, etc.) Attend daily room controlling meeting Attend to inquiries, complaints and requests regarding reservations Ensure all reservation papers have been properly filed according to the established procedures Familiar with job description, policies and procedures and able to perform the duty whenever needed Perform any other tasks assigned by your supervisor and managers About the Company

Hyatt was founded by Jay Pritzker in 1957 when he purchased the Hyatt House motel adjacent to the Los Angeles International Airport. Over the following decade, Jay Pritzker and his brother, Donald Pritzker, working together with other Pritzker family business interests, grew the company into a North American management and hotel ownership company, which became a public company in 1962. In 1968, Hyatt International was formed and subsequently became a separate public company. Hyatt Corporation and Hyatt International Corporation were taken private by the Pritzker family business interests in 1979 and 1982, respectively. On December 31, 2004, substantially all of the hospitality assets owned by Pritzker family business interests, including Hyatt Corporation and Hyatt International Corporation, were consolidated under a single entity, now Hyatt Hotels Corporation.

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