Job description / Role Job Type
Full Time Job Location
Egypt Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job description

Handle customer calls and inquiries pertaining to room reservations, with a focus on revenue maximization and quality.

Key roles & responsibilities Understand the key principles of Accor's pricing strategies and revenue management Retail, corporate, leisure, group, other Rate restrictions, hurdles and availabilities Maximise rooms revenue through the conversion of telephone calls into sales Utilize effective upselling techniques Understand and take reservations to support the revenue management strategies employed by the revenue management leader in the hotel Be fluent on all hotel products and services Handle emails pertaining to room reservations Be fully conversant with all market segments and rate plans used across all distribution channels Be flexible in sales technique through offering the right product to the right customer at the right time Handle customer queries and complaints relating to room reservations Co-host dinners and special events with the sales team and be involved in client entertainment as required Identify sales opportunities through individuals, corporate accounts, wholesalers and travel management companies Responsible for effective implementation and compliance with Accor's core reservation standards Achieve targeted goals in the LQA hotel mystery shopping calls Maintain accuracy and cleanliness of the PMS database Ensure market segmentation is accurate for each reservation Create hierarchies and relationships between corporate accounts Ensure reservations meet the property standards in terms of accuracy of data and guest satisfaction Complete understanding and effective execution of current and new revenue management tools, including Opera PMS Be involved in all property PMS conversions Complete understanding and effective use of the hotel's telephone system Maintain the reservation correspondence Support the reservations manager and/or revenue management leader with special projects as required Qualifications Experience in a similar reservations environment; alternatively, customer service experience is required, preferably in a hotel environment Strong knowledge of computer systems including Microsoft Office Competent knowledge of Opera Cloud preferred Fluent orally and verbally in English, with other languages well regarded Experience providing prompt and efficient service including upselling advantages About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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