Job description / Role Job Type
Full Time Job Location
Baghdad, Iraq Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love; care for the world; dare to challenge the status quo! #BELIMITLESS

What is in it for you? Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies and the opportunity to earn qualifications while you work Opportunity to develop your talent and grow within your property and across the world Ability to make a difference in the local community through our Corporate Social Responsibility activities Job description What you will be doing: Answer inquiries of room rates, outlets and room locations Be totally familiar with all aspects of the reservation systems Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation Post advance deposits and keep accurate records of deposits Process rooming lists and group blocks and indicate special requests and billing procedures File and process reservations correspondence, make certain all files are current and in order Have knowledge of front desk, sales and accounts departments and how they relate to the reservations department Abide by the hotels policies and procedures Be familiar with changes in the rates and group enquiries Be aware of inventory management and keep a constant check on the room types available throughout the day Have an understanding of departmental goals and projections for average rate and occupancy Answer guest questions about property facilities and services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events) Assign confirmation and cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers Qualifications Your experience and skills include: Guest focused personality is essential Minimum one year experience with the same position in a 5-star hotel High school degree Additional information

Our commitment to diversity & inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

Apply Now