Job description / Role Job Type
Full Time Job Location
Jordan Nationality
Any Nationality Salary
Not Specified Gender
Not Specified Arabic Fluency
Not Specified Job Function
Customer Service Company Industry
Travel, Hotel & Tourism Company description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist\u00ae, and let your heart guide you in this world where life beats faster.

Job description

We are seeking a professional and customer-focused reservations agent to join our team. As a reservations agent, you will be the first point of contact for our guests, providing exceptional service ensuring a smooth booking experience.

Respond promptly and professionally to all room reservation inquiries via phone, email, and other communication channelsEfficiently book accommodations for guests across various market segments, including leisure, business travel, and group bookingsAccurately record all required reservation information in our property management systemUpsell room types and additional services to maximize revenue while meeting guest needsProvide detailed information about our propertyCollaborate with other departments to ensure guest requests and special requirements are metHandle changes, cancellations, and special requests with a customer-centric approachMaintain up-to-date knowledge of room availability, rates, and promotional offersAssist in resolving customer complaints and concerns in a timely and professional mannerContribute to the continuous improvement of our reservation processes and guest experienceQualificationsExcellent verbal and written communication skills, with a friendly and empathetic demeanorProficiency in reservation management systems and general computer skillsStrong problem-solving abilities and attention to detailDemonstrated ability to multi-task and remain calm under pressureCultural sensitivity and awareness, with a customer-focused mindsetFluency in English requiredFlexibility to work various shifts, as required About the Company

A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.

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