Job Description

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Description of Duties :  Handles all reservations for rooms, in a professional manner and at all times seek opportunity to up sell to those guests Assist the revenue secretary in confirming ALL reservations if required Handles group reservations in accordance SOP guidelines Books the limousine service and ensure the availability as required Cancels all nonguaranteed bookings by 3 pm one day before arrival during high season and informs the front office. Records the daily statistics as per departmental policy Rechecks the next day’s arrivals with the reservation papers in order to update all guest requirements. Coordinates with the accounting department regarding credit letters, 3rd party’s and strictly adheres to the hotel policies. Briefs the Reservation Manager or his deputy on special bookings received during his shift. Be fully aware of all the hotel promotions and sell to the best of your trained ability. Develops positive relationships with all regular guests Ensures that all reservations are completed and booked as per the departmental policies, Coordinates effectively and timely with all other departments Carries out other duties that may from time to time be assigned to him by his superiors