The Research Scheduler Lead will perform Medical Scheduler job tasks as well as oversee Medical Schedulers in scheduling all routine and non-routine medical services with various local healthcare providers for an assigned patient population. In addition, the Research Scheduler Lead will perform a variety of receptionist, clerical, record keeping and miscellaneous duties in support and care of services provided in an outpatient or inpatient medical setting. **Essential Duties and Responsibilities** Essential and other important responsibilities and duties may include but are not limited to the following: • Schedules appointments for patient consultations, procedures and visits. • Schedules diagnostic and imaging tests. • Schedules office and hospital based medical procedures, and tests. • Enters notes/special instructions as needed for scheduling in the electronic medical record. • Coordinates with health care professionals about schedules, patients and any changes. • Resolves scheduling conflicts as they occur. • Uses insurance contract list and protocols to determine the most appropriate approach to scheduling patient. • Confirms patient’s insurance provider and either obtain prior authorizations or communicates need for prior authorization to appropriate parties as needed • Reviews and evaluates scheduled appointments for completeness and accuracy. • Provides accurate, detailed information to patients regarding test preparations, time of patients scheduled arrival, and any other directional information needed; takes appropriate action in responding to questions from patients. • Answers phone calls and e-mails, greeting patients and prospective patients and reminding them of upcoming appointments. • Perform a variety of administrative duties including but not limited to: answering phones; faxing and filing of confidential documents; and basic Internet and email utilization. • Provide excellent customer service to all internal and external customers. • Makes and distributes patient schedules. • Improves and maintains positive customer service relations by the team. • Leads and directs schedulers. • Provides training for all new schedulers. • Ensures team compliance with SOPs and Workflows **Required Education and Experience** • High School Diploma, Associate Degree and/or certificate program preferred • Five years of medical clinic administrative or medical scheduling experience preferred. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism. The potential base pay range for this role, when annualized, is $52,600.00 - $131,600.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits. IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide. To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us. EEO Minorities/Females/Protected Veterans/Disabled