Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Provides administrative support to the research sites by coordinating and assisting patients visiting the site. Acts as the first-line contact for patients. May assist with patient expense reimbursements and transport arrangements.

Day to day responsibilities:

Coordinates and completes administrative functions on assigned trials.

Welcomes and assist all visitors upon arrival at the site. Notifies appropriate staff of the visitor's arrival.

Prepares and ensures all relevant patient files are ready ahead of the visit as per protocol and local regulations.

Completes data entry and visit completion information.

Assists with the collection of patient SDV from treating medical professional.

Schedules patients for different types of visits, external appointments, transport etc.

Conducts reminder telephone calls to patients to confirm visits.

Collects, tracks and files patient notes, lab results and questionnaires to facilitate prompt reviewing and able to provide results to patient if required.

Maintains a presentable, safe and clean reception area to enhance the patient and visitor experience.

Assists with photocopying, faxing, scanning source documents, postal activities, archiving and patient refreshments.

Assists with the reimbursement of patient study expenses and payments.

Maintains strict confidentiality of patients, employees, customers and company information at all times and adheres to HIPAA Guidelines.

Qualifications:
Education and Experience:

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification

Technical positions may require a certificate

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 1 year).

Knowledge, Skills and Abilities:

Basic understanding of Good Clinical Practices (GCP), with ability to learn and maintain a good working knowledge of FDA regulations and company/client SOPs and SOPs

Good organizational skills and flexibility to manage workload and meet changing timelines, handling multiple tasks efficiently and effectively

Good attention to detail to ensure accuracy and efficiency in data entry

Good interpersonal/customer service skills, positive attitude and good oral and written communication

Capable of working in a team or independently

Good English language and grammar skills written and verbal

Good computer skills, including proficiency in MS Office (Word, Excel, and PowerPoint) and capable of learning new clinical trial database systems

Ability to work well in a collaborative team environment

Working Conditions and Environment:

Work is performed in an office or clinical environment with exposure to electrical office equipment.

Occasional drives to site locations. Potential Occasional travel required.

Physical Requirements:

Frequently stationary for 4-6 hours per day.

Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.

Occasional mobility required.

Occasional crouching, stooping, bending and twisting of upper body and neck.

Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.

Ability to access and use a variety of computer software developed both in-house and off-the-shelf.

Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.

May interact with others, relating and gathering sensitive information. Interaction includes diverse groups.

Works with guidance or reliance on oral or written instructions from management. May require periods of intense concentration.

Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task.

Regular and consistent attendance.