Research & Adjustments Rep III Tampa, Florida **To proceed with your application, you must be at least 18 years of age.** Acknowledge Refer a friend **To proceed with your application, you must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Tampa/Research---Adjustments-Rep-III\_25028696) **Job Description:** At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! **Job Description:** This job is responsible for resolving research and adjustment inquiries within the bank's practices and procedures. Key responsibilities include investigating daily incoming research and adjustment inquiries, resolving differences, answering service requests and inquiries received from various channels, determining accounting entries, and making appropriate disposition. Job expectations include handling more complex and escalated cases that may have a large monetary value or are aged risk cases pending charge-off. **LOB Description:** Estate Servicing Operations (ESO) Works with customers and families as they experience the loss of a loved one. The team manages life events related to deceased customers and estate maintenance and focuses on supporting beneficiaries and survivors. **Responsibilities:** + Assists peers and leadership with resolving complex, time sensitive exceptions + Handles escalations received from business partners by providing clean concise communication through email and phone + Contributes to improving process efficiencies by supporting the review and validation of departmental procedures + Performs routine or complex account maintenance depending on client account type + Maintains high-volume portfolios + Documents actions taken on behalf of the client **Skills:** + Attention to Detail + Critical Thinking + Customer and Client Focus + Pipeline Management + Research + Active Listening + Decision Making + Problem Solving + Written Communications + Adaptability + Collaboration + Risk Management **REQUIRED QUALIFICATIONS:** + Ability to work with multiple computer programs and switch from one to the next efficiently. + Intermediate level experience with Excel and Power Point + 1 year or more of successful experience working in a heavily process driven environment. + Ability to analyze different types of information from various sources and synthesize it towards making a reasoned judgment (Critical Thinking) + Ability to draw accurate conclusions based on a highly detailed comparative analysis of information in the account and information reference sources that detail applicable laws, rules, and regulations. + Ability to achieve thoroughness and accuracy when accomplishing a task. and present work outcomes in a clear, complete, and precise fashion. (Attention to Detail) + Interpersonal verbal communication skills that build rapport and trust, deliver information in an easy-to-understand manner, and clearly articulate why a solution is the best course of action. + Interpersonal written communication skills to accurately document activity and communicate with partners in proper business writing. + Seeks opportunities to improve depth/breadth of knowledge and personal performance (Desire to learn, Growth Mindset) + Ability to leverage multiple software applications to execute an intricate process in a deadline driven working environment. + Ability to remain current with iterative software and process updates. + Ability and willingness to help teammates and collaborate on complex transactions. + Dependable, results-driven and achievement focused. + Open to receiving and providing coaching. + Self-motivated to achieve personal standards of excellence. + Ability to work cohesively within a team-oriented environment. **DESIRED QUALIFICATIONS:** + Dedicated, enthusiastic, driven and performance-oriented; possesses a strong work ethic. + Highly motivated self-starter, proactive, with intense focus on results. Conveys a sense of urgency to achieve business goals and exceed expectations. + Ability to handle ambiguity and adapt to changing circumstances **Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent **Shift:** 1st shift (United States of America) **Hours Per Week:** 40 Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates. To view the "Know your Rights" poster, CLICK HERE (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) . View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) . Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment. To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE . Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work. This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.