At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

Would you like to work providing support to our highest billing merchants? Do you like working in a multicultural, fast paced environment? If you are passionate about customer service, and looking to develop your career within American Express, then Premium merchant servicing is for you. Every one of our Customer Care Professionals represents the American Express Brand. They take their work personally because they are more than a friendly voice on the phone, they are problem solvers and relationship builders. And the people you will work with, and the customers you will care for, value your passion and unique personality as much as we do.
 

Customer Care Professionals within the Premium Merchant Team, handle customer service inquiries and problems, assess merchant customer needs, and suggest/promote alternative services. 

 It is impossible to list everything you will do here because every customer is different. But a few things are clear, you will:

Respond quickly and accurately to merchant customer questions and issues via phone and/or email.

Own issues to the point of resolution.

Proactively prevent future contacts/opportunities.

Offer merchant customers personalized solutions.

Find new ways to offer merchant customers a better experience.

Suggest new ways to improve processes and customer care.

Work together as a team but always having personal accountability.

Do you have what takes to build a career here? Previous experience is not important to us, what is important is that you demonstrate the following:

Excellent verbal & written skills.

Bilingual. 

Target driven and take accountability for your work, whilst working in a fast paced metric driven environment.

Confident and energetic in your approach.

Motivated and committed to serve our internal and external customers.

Reliable and your team members can count upon you.

Proactively look for improvements for our team.

Adapt quickly to change.

Committed with the activities of the area.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.