**Description** At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. **How will you make an impact in this role?:** As a customer support professional, you will be responsible for providing world-class customer service to our cardholders by: + Maximizing our services and benefits with the aim of making AMEX the business card of our Affiliates and establish their loyalty to the brand. + Analyze our Cardholder's spending history, trends and determine their needs to ensure personalized interaction on each connection. + Achieve pre-established goals of service and efficiency. + Stick to your schedule and efficiently handle inquiries from card members + Respond to a large volume of calls, demonstrating extraordinary customer service in every interaction. + Have conversational skills and knowledge of Microsoft Office. **Minimum Qualifications:** * Passion for customer service. * Strong negotiation skills. * Clear and concise communication in Spanish. * Develop customer loyalty through exceptional listening. * Ability to build trust in conversations with our customers. * Work simultaneously in an environment driven by various fast-paced and competent metrics. * Navigation in Windows environment. * Adaptability. * Ability to recover from adversity. * Resolution to the client in an effective and adequate way. * Agility **Preferred Qualifications:** + Flexibility to work anytime between 04:00am-11:00 pm, including weekends. + Hybrid Environment- on site expectation 3 days/week. + Workplace Flexibility: Full time. Shift flexibility requirements. American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives. "Our goal is to ensure that this is a place where all colleagues are engaged, have a voice in the company and can reach their full potential. Because here at American Express, being yourself matters." **Qualifications** We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + Support for financial-well-being and retirement + Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + Generous paid parental leave policies (depending on your location) + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. **Job:** Operations **Primary Location:** Mexico-Mexico City-Mexico City **Schedule** Full-time **Req ID:** 25015186