**You could say we're at the center of the center.** Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now. **Job Overview** **Position Schedule:** Full-Time This job posting is anticipated to remain open for 30 days, from 18-Feb-2026. The posting may close early due to the volume of applicants. **Responsibility Summary:** + Design, develop, and implement more efficient reporting, dashboards and tracking systems that will collect and report key measures and data, so action plans can be developed to support business objectives. + Extract, merge, cleanse, and transform large data sets using reporting tools, apply knowledge of data sources, data structures and statistics to interpret the data. + Provide counsel, leadership, and direction to service receivers regarding relevant, accurate and efficient calculation of key statistics, use of systems, or reports to assist and meet operational needs. + Subject matter expert on key business area functions or systems, including a deep understanding of both how and why the work is performed. + Provide quality customer service and second level support to branches in a professional, timely and courteous manner. + Work with vendor sources to extract and/or archive data from vendor systems. + Act as a liaison with outside service providers. + Maintain and update Support Services intranet pages ensuring that updated information to better serve branch teams. + Processes mail, shipping, print and fulfillment invoices. This includes creating complex spreadsheet uploads to allocate expenses properly, resolving any discrepancies and prepare documents according to standards in an accurate and timely manner. + Monitor daily UPS activity to identify late shipments, collaborate with UPS and colleagues to resolve outstanding issues and take necessary action to protect client's PII. Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) . **Hiring Minimum:** $55000 **Hiring Maximum:** $90600 Read More About Job Overview **Skills/Requirements** + **Qualifications Required:** Education/Certification + Minimum of a B.S. in Computer Science, Management Information Systems or comparable degree preferred or equivalent work experience. + Years of Relevant Experience + 1-2 years business experience utilizing report writing software or programming, researching, and implementing business applications, developing, and maintaining web-based reporting, and data query tools preferred. + Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook) required, including pivot tables, charting, advanced formulas, conditional formatting and macros. + 2 years' customer service experience preferred. + **Skills/Requirement:** + Relentless attention to detail, strong organizational skills, and ability to prioritize across multiple initiatives with competing priorities. + Demonstrated analytical thinking and complex problem-solving ability. + Knowledge of internal and external processes, procedures, and systems associated with multiple functions within department. + Unwavering commitment to date governance, protection of sensitive and confidential data. + Strong verbal and written communication skills with the ability to problem solve technical equipment, system problems, explain patterns in data and provide mail and shipping guidance. Read More About Skills/Requirements **Awards & Accolades** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades) Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca) Read More About Awards & Accolades **About Us** Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://careers.edwardjones.com/blog/edward-jones-releases-annual-purpose-inclusion-and-citizenship-report/?codes=DIRECT&utm\_source=DIRECT) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. \#LI-HO