The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy. 

We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.

We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards.  Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade. 

Our beliefs are the foundation for how we conduct business every day.  We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do – and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

The PPEU Reporting and Operations Senior Manager is responsible for overseeing and optimizing reporting processes and enhancing key operational activities within PPEU. You will drive end-to-end accountability for ensuring that data quality management, governance structures, operational processes, and reporting capabilities meet regulatory expectations while delivering against organizational goals.
You will work closely with PPEU, Global colleagues and leadership to ensure effective data management and reporting requirements in line with applicable requirements, including regulations and guidelines issued by the Commission de Surveillance du Secteur Financier (CSSF), Banque Centrale du Luxembourg (BCL) and European Central Bank (ECB).
To be successful, you will also have strong awareness and understanding of baseline requirements on data management from European-level bodies like the European Banking Authority (EBA), the European Commission, and the Basel Committee on Banking Supervision (BCBS). You will be required to oversee the Data Management and Reporting Team and foster a high-performing culture within the function.
You will report to the Chief Operating Officer (COO) of the Bank.

Job Description:

Deliverables and key activities

Reporting Framework Execution

Develop and implement a comprehensive Reporting Framework for PPEU that ensures that the Bank is able to demonstrate compliance with regulatory obligations and alignment with the company's goals and objectives.Ensure appropriate implementation of data management related governance structures, ensuring proper ownership, accountability, and effective control measures.Oversee the collection, analysis, and interpretation of data to produce accurate and timely reports for various stakeholders, including senior management, clients, and regulatory bodies as needed.Collaborate with relevant IT and data management teams to enhance data quality, integrity, and accessibility.Recommend refinements to internal processes to address gaps and ensure compliance with industry regulations and standards in all reporting and operational activities.

Data Quality and Governance Oversight:

Drive the execution and oversight of Data Quality and Governance in compliance with Risk Data Aggregation and Reporting Requirements (RDARR) and BCBS-239 standards, ensuring internal practices align with regulatory expectations.Lead and coordinate first line efforts to mitigate risks associated with data management, providing strategy and oversight for data aggregation processes and control mechanisms.Implement processes to monitor data accuracy, completeness, timeliness, and reliability across operational and financial reporting pipelines.Serve as a central point of accountability and coordination between operational teams, risk management, internal audit, compliance, and IT for data governance initiatives.Communicate results of data quality monitoring and governance efforts through regular reporting, highlighting key risks and progress toward compliance.Identify areas for operational improvement and efficiency gains, and implement initiatives to streamline processes and reduce costs.Stay abreast of industry trends and best practices in reporting and operations to drive continuous improvement and innovation.

Stakeholder Management

Facilitate clear, consistent, and effective communication channels between senior management teams and technical units, including Compliance, Risk, IT, InfoSec, Internal Audit and Global Data Governance teams,  amongst others, ensuring all parties are engaged and aligned.Prepare comprehensive status reports and presentations tailored for senior leadership and other key stakeholders to provide insight into program progress, challenges, and next steps.Work alongside the Global Regulatory Relations (GRR), Government Relations (GR) and Regulatory Compliance teams to cultivate and manage strong working relationships with regulatory authorities, maintaining open lines of dialogue and fostering trust to support smooth regulatory interactions.Engage and collaborate with industry working groups and forums focused on relevant regulatory matters, sharing best practices, gaining insights, and contributing to collective industry knowledge and compliance efforts.

Team Leadership & Management

Build, lead and mentor a high-performing team of professionals, ensuring clear objectives, development plans and performance managementPromote a culture of accountability, continuous improvement and regulatory excellence across the function.Act as a senior leader in the Operations Team, contributing to broader leadership discussions and cross functional initiatives.

Minimum Qualifications:

Bachelor's degree in Business Administration, Finance, Data Science, or a related field.Minimum of 12+ years of experience in a reporting and operations management role, preferably within the Banking, Payments or broader Financial Services industry.Strong analytical and problem-solving skills, with expertise in data analysis, business intelligence tools, and reporting software.Excellent leadership and team management abilities, with experience in leading diverse teams.Proven ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment.Strong interpersonal and communication skills, with the ability to present complex information clearly and persuasively.

Technical Skills

Strong understanding of banking regulations and ECB supervisory framework.Strong analytical and problem-solving abilities.Exceptional communication and stakeholder management skills.Ability to interpret regulatory requirements and translate them into operational changes.

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0

PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding. Any such request is a red flag and likely part of a scam. To learn more about how to identify and avoid recruitment fraud please visit https://careers.pypl.com/contact-us.

For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. And we can’t do this without our most important asset—you. That’s why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.

We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com.

Who We Are:

Click Here to learn more about our culture and community.

Commitment to Diversity and Inclusion 

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.  In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.  If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.  

Belonging at PayPal: 

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.

Any general requests for consideration of your skills, please Join our Talent Community.

We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don’t hesitate to apply.