JOB SUMMARY

The role serves as a key partner to merchandise analyst, working collaboratively to consolidate insights and provide the Director and Heads of Merchandising with a single source of truth and a comprehensive, big-picture view of the business. This position plays a critical role in aligning data and strategic analysis to support informed decision-making, drive performance, and enhance overall merchandising effectiveness.

KEY RESPONSIBLITIES 

Cross-Functional Collaboration

Work closely with all divisions across the Wholly Owned Business and Joint Ventures to gather and consolidate key company information. Build and maintain strong working relationships with stakeholders across both  WOB, Beauty and Joint Ventures and Next operational functions. Support the Merchandise Analyst in identifying and progressing opportunities for collaboration between  WOB, Beauty and Joint Ventures and Next to improve and innovate business processes. Engage with users and internal teams to create and refine processes, documents, and systems that enhance operational efficiency.  Oversee the markdown process from start to finish, including the creation of templates, coordination with relevant teams, and communication of roll-ups. Relationship building 

Reporting and Tool building

Create, amend and maintain PowerBI reports based on the needs of the business. Support the Merchandise Analyst in identifying current challenges, pressure points, and resource constraints to inform new ways of working. Assist with the creation of detailed project plans, manage timelines, and provide regular updates to stakeholders. Create initiatives & user stories to meet evolving user and business needs. Monitor and evaluate newly implemented processes, propose refinements, and take ownership of resolving issues arising during testing and rollout. Train relevant team members on new systems, processes, and tools. Develop and maintain clear, user-friendly reference documentation to support process adoption. Lead or support the testing of new processes and reporting tools, identifying areas for improvement. Troubleshoot issues raised during implementation and proactively address them. Monitor processes post-implementation to ensure continued effectiveness and relevance.

Process Improvement & Change Management

Continuously seek ways to improve the efficiency and effectiveness of processes across the business, ensuring they are fit for purpose. Challenge existing and proposed ways of working to drive better results. Assist in the planning, implementation, and rollout of new systems and processes, considering timelines, risk, and impact on the business. Support cross-functional projects that drive growth, efficiency, or sales. Create and maintain process documentation including “as-is” and “to-be” process flows.

Professional Development

Take ownership of personal growth by actively seeking learning opportunities through self-study, courses, and knowledge-sharing with colleagues. Strive to consistently deliver high standards in all areas of work.

REQUIRED QUALIFICATIONS 

Strong problem-solving skills with the ability to think critically and identify practical solutions Advanced proficiency in Microsoft Excel, including data manipulation and analysis Confident in challenging established ways of thinking to drive continuous improvement Excellent time management skills, with the ability to prioritise tasks and manage multiple deadlines Exceptional interpersonal skills, capable of building strong, collaborative relationships across teams Effective communication skills — written, verbal, and active listening Open to giving and receiving constructive feedback across different channels and levels Proactive in conducting research and identifying opportunities to improve business performance Strong team player with the ability to adapt communication style to different audiences Comfortable working in fast-paced, high-pressure environments while maintaining quality and accuracy

PREFERRED QUALIFICATIONS 

Experience with SQL for data querying and analysis Proficiency in Power BI for building and visualizing dashboards and reports Familiarity with Excel Macros for process automation and efficiency improvements Understanding of the retail merchandising lifecycle, from product selection to exit strategy