General Information Req # WD00085025 Career area: Customer Experience Country/Region: Peru State: Lima City: LIMA Date: Tuesday, July 22, 2025 Working time: Full-time Additional Locations:  * Peru - Lima - Lima * Peru - Lima - LIMA Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. 
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. Description and Requirements

Key Responsibilities:

Develop and implement repair procedures that effectively resolve customer issues and ensure timely closure of support cases.Manage in-country repair vendors (MASCs), overseeing daily operational repair processes, tracking key performance indicators (KPIs), and ensuring cost efficiency and compliance.Monitor and optimize performance in terms of customer satisfaction, process efficiency, and cost effectiveness, identifying and driving continuous improvement initiatives.Collaborate closely with the Go-to-Market team to align operational strategies with business goals and market expectations.Lead and resolve escalations, working across internal departments and external partners to deliver high-quality, timely responses and maintain service excellence.Requirements: Degree or advanced student in Electronics Engineering, Industrial Engineering, Systems Engineering, or Business Administration.Experience in IT, Customer Experience (CX), or after-sales service is a plus, especially in retail or technology companies.3 to 4 years of experience working with repair centers, checking performance, and improving processes.Advanced Excel skills. Power BI knowledge is a plus.Intermediate English levelGood communication skills Additional Locations:  * Peru - Lima - Lima * Peru - Lima - LIMA * Peru * Peru - Lima * Peru - Lima - Lima , * Peru - Lima - LIMA