NCMS New Patient Intake Specialist is responsible for initial and on-going communication with patients, providers, and internal departments to assure the accuracy and efficiency of a customer’s initial order of supplies. The New Patient Intake Specialist will work within the scope of responsibilities as dictated below with guidance and support from our New Patient Services leadership team.

ESSENTIAL FUNCTIONS

Serves NCMS patients over the phone with initial order of diabetes testing supplies and related products.Manages and maintains moderate call volume per day, combined inbound and outbound calls.Provides excellent customer service while obtaining patient demographics.Determines patients’ needs and offers products and services as applicable.Ensures accurate and appropriate protocol is followed with each call (e.g. following script, obtaining patientdemographics and insurance information).Demonstrates confidence and clarity with each call, to close sales and maximize upsells. Meets daily and weeklyperformance goals.Works closely with other departments and physician support teams to confirm patient orders are eligible forshipment.Complies with HIPAA rules, appropriately safeguarding PHI or other private & confidential information.Maintains accurate and detailed notes in the company system.Adapts quickly to frequent process changes and improvements.Is reliable, engaged, and provides feedback to improve processes and policies.Attends all department, team, and weekly company meetings as required.Appropriately routes incoming calls when necessary.Meets patient service quality standards.Embraces and exemplifies ADS core values:We grow togetherWe careWe obsess over the customer experienceWe commit

OTHER RESPONSIBILITIES

May perform any additional responsibilities or special projects as required.Duties and responsibilities may be subject to change based upon the needs of the department.May provide cross-functional support as business needs demand.

MINIMUM REQUIREMENTS

1 year of voice experienceSHS Grad or completed at least 2 years in collegeMinimum 6 months call center sales and/or customer service upsells and retentionTrained to handle four (4) or more product categoriesKnowledge of, or ability to learn all areas of new patient service specializationDemonstrated success in meeting goals and objectivesProficiency in basic math and business calculationsWorking knowledge of computer/data entry with the ability to learn new systemsBasic level of MS Office proficiency

EXPECTED COMPETENCIES

Friendly, professional and effective communications skills; able to calmly present solutions in challengingsituationsEffective interpersonal skillsClear diction and knowledge of the English language, both written and verbalService-orientation and aptitude to utilize proper listening skillsSelf-directed accountability and reliabilityCultural competenceCross-trained on inbound and outbound calls

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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