The Role

We’re looking for a motivated, collaborative, and customer-focused Renewals Specialist to join our team. In this role, you’ll drive the renewals process end-to-end, strengthen relationships with customers and partners, and help ensure Halcyon’s customers continue to succeed against ransomware. You’ll work closely with Sales, Customer Success, and Channel teams to protect and grow recurring revenue while shaping scalable processes for the future.

Responsibilities

Own the full renewals lifecycle — from quote to close — starting 150–90 days ahead of expiration.

Build strong relationships with assigned customers, ensuring a seamless renewal experience.

Partner with Customer Success, Sales, and Channel teams to maximize retention and identify expansion opportunities.

Collaborate with distributors and resellers to drive renewals through Halcyon’s channel ecosystem.

Proactively identify at-risk accounts and develop save plans to minimize churn.

Work with Legal and Finance to ensure accuracy in terms, conditions, and pricing.

Track, report, and achieve quarterly Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) goals.

Establish and refine renewals processes, helping Halcyon scale as we grow.

Provide feedback to Sales, Product, and Customer Success on customer needs and market trends.

Qualifications

2–5 years of renewals, account management, or customer success experience in SaaS; cybersecurity or enterprise B2B technology preferred.

Proven ability to manage renewal cycles and consistently hit retention targets.

Strong commercial acumen with excellent negotiation, communication, and organizational skills.

Experience working with channel partners and distributors in a renewals capacity.

Proficiency with Salesforce and CPQ; familiarity with CS/renewals tools (e.g. Gainsight, ChurnZero, or similar).

Ability to thrive in a fast-paced, high-growth environment — comfortable building processes, not just following them.

Collaborative team player with a strong sense of empathy for customers.

Bonus Skills

Experience with FunnelStory, Confluence, or similar analytics/collaboration tools.

Background in high-growth startups or early-stage environments.