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Department OverviewThe Renewal Sales organization is a critical part of the Command Center Software Sales organization at Motorola Solutions. Our mission is to secure a continuous revenue stream by ensuring the timely and successful renewal of contracts and subscriptions. We are dedicated to maximizing customer lifetime value by tracking upcoming renewals and proactively engaging with clients. We are driven by data-centric insights, utilizing CRM and analytics tools to forecast renewals, identify upsell and cross-sell opportunities, and contribute to the company's overall growth and profitability.
This role is focused on supporting Motorola Solutions’ Smart Application services, including, but not limited to SmartConnect, SmartProgramming, SmartLocate, SmartMapping, SmartMessaging, and Viqi Virtual Partner.
Job Description
The Renewal Sales Specialist is responsible for managing the end-to-end renewal process for a portfolio of Motorola Solutions' Smart Application Services, which are software-based solutions that enhance critical communications and security ecosystems. This role is a vital part of the customer retention strategy, focusing on ensuring a high renewal rate while identifying and closing opportunities for upselling and cross-selling. The ideal candidate will be a proactive, detail-oriented, and customer-focused individual with a strong understanding of software sales and the ability to articulate the value of Motorola Solutions’ application portfolio.
Key Responsibilities:
Renewal Management:
Manage a designated portfolio of renewal contracts for Motorola Solutions’ Smart Application Services, including but not limited to public safety software and mission-critical applications
Proactively monitor contract expiration dates and initiate renewal discussions with customers well in advance of the renewal deadline to ensure timely and effective renewal processes
Prepare and deliver renewal quotes, contracts, and proposals in a timely and accurate manner
Track, forecast, and drive software sales renewals in collaboration with the Sales teams and end customers
Account and Relationship Management:
Serve as the point of contact for renewal-related inquiries from customers and channel partners
Build and maintain strong, positive relationships with key stakeholders and decision-makers within the customer's organization
Collaborate with Account Executives and Customer Success Managers to ensure a cohesive and consistent customer experience throughout the entire lifecycle
Upsell and Cross-sell:
Identify and qualify upsell opportunities for additional licenses, features, or professional services during the renewal process
Understand the customer's strategic goals and operational challenges to effectively position additional solutions that can help them achieve their objectives
Administrative and Reporting:
Maintain accurate and up-to-date customer and renewal data in the CRM system (Salesforce)
Generate and analyze reports on renewal and retention rates and provide insights on portfolio performance to management
Adhere to all sales processes, policies, and documentation requirements
Product and Market Knowledge:
Develop and maintain a deep understanding of Motorola's Smart Application portfolio, including features, benefits, and value propositions
Engage with Go-to-Market teams to understand new subscription offers and synergies with existing product lines
Stay informed about industry trends and customer needs to demonstrate value
Qualifications:
Experience:
1+ years of experience in a sales, account management, marketing, or customer-facing role
Proven experience in a renewals, inside sales, or customer success role highly desirable
Skills:
Strong negotiation and closing skills with a proven track record of meeting or exceeding sales targets
Excellent verbal and written communication skills
Proficiency in CRM software (Salesforce a plus), Microsoft Office Suite / Google Application Suite, and reporting software (Tableau a plus)
Strong analytical and problem-solving abilities
Ability to work independently and as part of a team in a fast-paced environment
High level of attention to detail and strong organizational skills
Education:
Bachelor's degree in Sales, Business, Marketing, or a related field preferred
Travel:
Estimated at 10-20%
Target Base Salary Range: $50,000 - $55,000 USD
Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
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Basic RequirementsHigh school diploma or equivalent1+ years of experience in a sales, account management, marketing, or customer-facing role
Travel RequirementsUnder 25%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanNo
Our U.S. Benefits include:
Incentive Bonus PlansMedical, Dental, Vision benefits401K10 Paid HolidaysGenerous Paid Time Off PackagesEmployee Stock Purchase PlanPaid Parental & Family Leaveand more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.
We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.