Join us as we pursue our vision to build a more data resilient world. We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. At Splunk, we’re committed to our work, our customers, having fun and most importantly, to each other’s success. Learn more about Splunk careers and how you can become a part of our journey!Role:Would you like to play a key role in the success of our rapidly growing software renewals business? If so, Splunk is looking for an experienced, results-driven candidate with extraordinary skills demonstrated through tightly managing a high-volume transactional workload with exceptional attention to detail. These efforts will support a fast-moving and fast-growing team of retention and renewals experts. The Renewals Quoting Representative is responsible for quoting and booking license renewals of Splunk's industry-leading software, working in close partnership with Sales and Success Management teams to maximize retention, minimize churn risk, and drive growth at the renewal event.As part of this role, you will enhance the scalability of the renewals business through efficient quoting, process enhancement, and strategically engaging with cross functional teams to drive positive outcomes for Splunk and our customers.This position carries a quota focused on efficient quoting, strong renewal rates, and enhanced scalability of the renewal business. The position will be based in our Poland office as part of our renewals team supporting EMEA.Responsibilities:Provide dedicated support to our renewals business, including quote creation, customer outreach, deal level analysis, order processing, and booking.Work closely with Renewals Management to maintain an accurate forecast, capture status updates and proactively research/address data gaps. Keep current on Splunk’s pricing strategies, quoting systems, contracting tools, and subscription management tools to identify and mitigate risks to operational coverage and reporting.Work as part of the Renewal Sales team, manage a sales territory while meeting/exceeding renewal rate and driving efficiency and scale across the businessPrepare accurate renewal quotes a minimum of 90 days in advance of subscription expirationMaintain accurate account, license, service contract, asset and maintenance entitlement records within salesforce.comProactively identify issues that may impact a renewalResolve order issues with Customer Service and Order ManagementTrack pending and lost renewals including reasons for cancellationSupport evolving operational processes aimed at improving renewal efficiency, effectiveness, accuracy and insight generated from renewals performance.Collaborate with Partner Operations, Sales Operations, Partner Development and Order Management teams to ensure quotes and orders meet defined criteria for factors such as booking and revenue recognition (i.e. Proof of Sell Thru, billing, etc)Requirements:You possess experience in selling, demand generation, or renewing enterprise software in a diverse customer base with a demonstrated ability to meet or exceed a sales quota for retention and/or growthExperience in a sales function that includes both direct customer interaction and working within a channel sales modelAbility to build relationships both internally and externallyProgram management experience with demonstrated ability to drive innovation and scale: you instigate and welcome change that improves efficiency and business outcomesExcellent organizational skills with proven attention to detail paired with the ability to prioritize tasks, take initiative and work with minimal supervision while adhering to deadlinesAble to work independently but also be a contributing part of the renewal teamPractical, current, hands-on knowledge of Enterprise Sales Infrastructure, such as Salesforce CRM/CPQ and Renewals Management/Recurring Revenue Management software (i.e. Gainsight or similar Customer Success Management platforms)Solid understanding of SaaS and/or Enterprise Sales business model with understanding of customer lifecycle measures and revenue streams.Ability to adapt to changing processes and follow them, as well as suggest changes where neededExcellent written and verbal communication skills - in the English Language - ability to compose effective and accurate correspondence cross-functionally with various internal and external parties.Skills/Knowledge/Capabilities:Bachelor’s degree or equivalent work experience in technical sales/renewalsExperience driving and implementing innovation to help drive efficiency and scaleAbility to multi-task and track multiple issuesExcellent customer service skills with an orientation towards helping customersStrong desire and willingness to learnWe value diversity at our company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying. For job positions in San Francisco, CA, and other locations where required, we will consider for employment qualified applicants with arrest and conviction records.
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