Meet the TeamJoin the CX Renewals team within Cisco's Customer Experience (CX) organization, responsible for renewing, up-selling, cross-selling, and expanding Cisco's presence in the marketplace. This team plays a crucial role in processing Software Subscription, Technical Services, Advanced Services, and Cloud Services contracts for assigned geographies or accounts.
As a brand ambassador for Cisco Recurring Offers (Software & Service), you will engage directly with customers and partners to manage and deliver on an assigned book of business, addressing any concerns to the management team.
Your ImpactAchieve sales objectives, including meeting quotas, efficiency requirements, and other key performance indicators as defined by sales management.Consult and sell specified renewal software/service options, including multi-year and coterminous service renewals, focusing on customer and partner sales.Support the pursuit and closure of annuity renewals by emphasizing the value of services and maintaining install base data.Increase penetration through cross/up-selling by understanding customer landscapes and recommending improved or complementary solutions.Collaborate cross-functionally to build credibility and provide a single customer-facing solution.Responsible for accurate forecasting and managing the deal lifecycle using tools such as Salesforce.com, Cisco Ready, Cisco Commerce Workspace, and CCW-R.Develop strong relationships with the CX Customer Success Adopt/Expand team and the CX Platform Connected Digital Interactions team.Interpret install base data to produce accurate renewal lists and drive sales motions.You may sell both directly and through / with partners.Proactively engage with customers & partners on their renewal opportunities 120 days before the renewal date.Spends > 50% of the time in contact with customers & partners; mainly interacts with IT, LOB, and key decision-makers.Spends 25%~50% of your time building awareness to assess customer & partner landscapes / inventories in an effort to cross/up-sell.
Minimum Qualifications:Sales/Renewal Sales or customer-facing experience in the Technology industry or equivalent industries.Understanding of client's economic environment (financial strategies and performance indicators).Experience in building effective account plans and presenting them to stakeholders.Strong analytical skills for data interpretation and summary production.Fluency in Korean.
Preferred Qualifications:Proficiency in Salesforce.com and database systems (Oracle Service Contracts/Discovery experience is a plus).Excellent written and oral communication skills, effective customer service skills, and presentation abilities.Highly developed negotiation, influencing, and decision-making skills.Positive demeanor, professional work ethic, and standards.English communication.
Why Cisco?At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Simply put – we power the future.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.