About Nintex:

At Nintex, we are transforming the way people work, everywhere.   

As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. 

We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go.  

 

About the role:

The Renewals Account Manager is responsible for managing the full renewal lifecycle for a portfolio of low Annual Recurring Revenue (ARR) accounts. This role ensures high renewal rates by delivering a smooth and timely renewal experience, identifying churn risks early, and uncovering small-scale expansion and upsell opportunities. The ideal candidate is highly organized, data-driven, and customer-focused, with a passion for delivering value and driving account growth. 

 

Your contribution will be:

Territory / Account Planning  

Manage a high volume of low ARR accounts, ensuring timely and accurate renewals  Maintain clean and up-to-date commercial data across systems to support forecasting and account health tracking  Build and execute territory plans focused on whitespace, expansion, and retention   Drive the achievement of sales and renewal targets   Integrate adoption, health, and renewal insights to prioritize strategic plays    Identifies key risks to churn or down-sell 

 

New Product Onboarding  

Partner with Customer Experience to align on onboarding goals   

 

Relationship Development 

Maintains light-touch relationship to reinforce value and satisfaction   Responds to inbound interest and surface qualified leads for follow-up   Supports commercial alignment by setting expectations early and clearly 

 

Value Realization & Adoption 

Monitor usage and health indicators to proactively communicate risks or growth opportunities (via systems)  Reinforce product value during renewal or customer interaction moments   Leverage automation to trigger adoption support or gather customer feedback 

 

Renewals 

Deliver best in class Gross Retention Rates and Net Retention Rates, by owning end-to-end renewal process execution, risk mitigation, expansion, and retention strategy   Maintain proficiency in contractual language and underlying amendments   Certify the accuracy of the renewal opportunity in SFDC and maintains oversight of opportunity hygiene until closure   Lead contract, pricing, and timing conversations with minimal redlines   Monitor usage signals to flag risk and prioritize high-impact interventions 

 

Expansion 

Identify and qualify light-touch expansion opportunities through renewal or usage signals   Align timing and pricing of small expansions with upcoming renewals   Leverage product specific knowledge to highlight value-added solutions that meet customer business outcomes  Route qualified opportunities for larger expansion to the appropriate sales team  

 

To be successful, we think you need:

2 - 4 years of experience in account management, renewals, customer success, or sales  Experience managing long-tail or low ARR customer segments is a plus  Experience managing and closing expansion sales opportunities preferred  Experience with renewal automation tools is a plus  Experience managing a geographic territory that consists of multiple cultures and languages is a plus

 

What’s in it for you?

Nintex has a hybrid working model, enabling us to build culture, learn, and grow together. We intentionally connect and collaborate, while emphasizing flexibility with a blend of at-home and in-office work. This role is a hybrid role in our local Nintex office.

While our offerings differ from country to country, we offer our entire global workforce an array of exciting perks and benefits, including 

Global Gratitude and Recharge Days Flexible, paid time off policy Employee wellness programs and counseling resources Meaningful peer recognition and awards Paid parental leave Invention/patenting assistance Community impact, paid volunteer time, and opportunities Intercultural learning and celebration Multiple tools through which to learn and grow, and an incredible global community 

 

View more about our benefits here: https://www.nintex.com/wp-content/uploads/2023/01/Global-Perks-and-Benefits.pdf.  

Equity Statement: Preference will be given to People Living with Disability who are members of the designated groups in line with the Employment Equity Plan and Targets of the Company.