Job Title
Remote Site Coordinator (Korean)Job Description Summary
The Remote Site Coordinator (RSC) is responsible for delivering remote facilities services as part of C&W’s Remote Site Management service capability within C&W’s Manila based Portfolio Services Centre. C&W’s Remote Site Management service provides virtual and remote operational support and facilities coordination services for our client’s sites and operations across the APAC Region.This role will require the holder to operate in accordance with established and developing processes, material and management systems aimed at providing remote site management support to range of sites across the APAC region. The RSC will work either independently or as part of a team to provide site coordination services for the assigned portfolio.
Job Description
About the Role:
Serve as the primary point of contact for client service requests via phone and email, ensuring timely, courteous, and professional responses while maintaining strong client relationships.
Create, assign, and manage work orders for technicians, subcontractors, and vendors; organize and coordinate services to meet client needs.
Support on-site Facilities Management teams, assess client needs, resolve issues using critical thinking, and escalate concerns appropriately.
Maintain productivity and quality standards, ensure accurate documentation, track client interactions, and adhere to KPIs, SLAs, and budget requirements.
Attend client meetings, manage billing accuracy, contribute to OPEX budgeting, and maintain detailed site knowledge and records.
About You:
Bachelor’s degree (or equivalent) with at least 1 year of experience in facilities management and remote site operations; BPO experience preferred.
Highly proficient in both spoken and written Korean and English.
Strong customer service orientation with excellent communication skills, empathy, and the ability to build rapport and resolve issues effectively.
Proficient in MS Office (PowerPoint, Word, Excel), internet-savvy, with strong analytical, problem-solving, and multitasking abilities.
Willing to work on shifting schedules, including holidays, with readiness for both onsite and remote work depending on business needs.
Why join Cushman & Wakefield?
As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:
We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.
We have a vision of the future, where people simply belong.
That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.
We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
INCO: “Cushman & Wakefield”