As a **Remote Service Engineer,** you will be the friendly expert who remotely diagnoses and resolves equipment issues, coordinates parts and field support, and manages follow-up appointments and service quotes, helping customers get back to work quickly and confidently. Based mainly in the Poland region, you'll collaborate with cross-functional teams, perform remote software updates, and build strong customer relationships while enjoying the independence to make decisions that ensure reliability and outstanding service. **Your role:** + Monitoring and ensuring HPM software performance at remote locations on customer sites; + Receiving, registering, and providing technical service to the requests or problems coming in from all media channels and communicates solutions or actions, acting in accordance with our regulatory guidelines; + Providing solutions by using Remote diagnostics, troubleshooting techniques, service technical information or knowledge, creating service work orders and keeping the customer informed of the service status; + Focusing on Remote Resolution, where this is not possible provides a clear action plan, with parts (if required), and diagnosis before dispatching onsite support; + Coordinating customers’ requests of application training and cooperates with application specialists in this domain; + Fulfilling contracts agreements and requirements including periodical software and patches upgrades on remote systems; + Leading the realization of new projects in cooperation with technical expertise resources from Philips and hospital IT teams; + Cyber security aspects of network connections; **You're the right fit if:** + You have **at least 3 years' experience** **troubleshooting and resolving complex technical problems in the medical domain** . + Previous Field Service Engineer experience with medical modalities is a strong advantage. + You hold a master’s degree in **IT or Computer Science** . + You deliver excellent customer service and communicate effectively in **Polish** and **English** with managers, technical colleagues, and hospital staff. + You are task-oriented, punctual, self-managing, and able to guide others toward goals without formal authority. + You are willing to travel to **hospitals across Poland and hold a valid category B driving license** **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. * Learn more about our business. * Discover our rich and exciting history. * Learn more about our purpose. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here. \#LI-EU \#LI-Hybrid