About the Role We are seeking a dynamic and experienced Provider Service Team Lead to join our team. This is a player-coach role, ideal for someone who thrives in a fast-paced environment and has a proven track record of leading high-performing teams. The Team Lead will serve as the subject matter expert and primary point of contact for all Department of Health audit calls, while also supporting and coaching team members to deliver exceptional service. Key Responsibilities • Lead and mentor a team of provider service representatives, fostering a culture of excellence and accountability. • Serve as the liaison between internal departments and external customers, ensuring clear and professional communication. • Respond promptly and accurately to all inbound calls, maintaining a high level of professionalism and empathy. • Handle Department of Health audit calls consistently and effectively, acting as the team’s subject matter expert. • Monitor and coach team members on call quality, documentation accuracy, and customer service standards. • Ensure compliance with call handling protocols, including avoiding short calls, inappropriate transfers, and misuse of hold functions. • Perform accurate and timely data entry during and after calls. • Navigate multiple databases simultaneously to resolve customer inquiries. • Clearly explain policies and procedures during both inbound and outbound calls. • Maintain a comprehensive understanding of all lines of business and demonstrate technical proficiency. • Support continuous improvement initiatives and contribute to the team’s pursuit of excellence. Qualifications • Minimum of 2 years of experience leading a customer service team. Preferably in a related setting (Benefits, insurance, healthcare, etc.) • Proven ability to coach, train, and audit team performance. • Experience handling 70+ inbound calls daily • Strong attention to detail and critical thinking skills. • Ability to work independently and manage multiple priorities. • Proficient in Microsoft Office and capable of documenting while speaking. • Comfortable with production metrics and performance-based environments. • HS Diploma or equivalent • **Applicants must have access to an ethernet plug in as Wi-Fi will not work. Must have a working phone number for secondary system verifications. Details: • 100% remote - equipment is provided. • Pay: $23 - $25/hr. based on related experience • Pay cycle – weekly | medical, dental & vision benefits offered • Schedule (40 hours per week): Monday – Saturday | 8-hour shift within the hours of operation (9:30am – 8pm EST) • 1 Saturday shift is required per month. (would have a weekday off when working a Saturday) Pay and Benefits The pay range for this position is $23.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 18, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.