Job Description
We are seeking a dedicated and skilled Pharmacy Technician or Medical Assistant to join our team. This role involves handling various responsibilities including data entry, patient follow-ups, and managing electronic refill scripts. The ideal candidate will have a strong medical experience with experience in a contact center environment.
Responsibilities
Conduct follow-ups and patient updates through data entry.Answer inbound phone calls efficiently.Handle Electronic Refill Scripts (ERX) and order labs.Relay lab results accurately and manage the Cover My Meds process.Schedule follow-ups and triage patient concerns.Provide clinical support and assist with prior authorizations.Essential Skills
1+ year experience as a Medical Assistant or Pharmacy Technician.1+ year experience in a high call volume environment.High School Diploma.Proficiency in EMR systems, specifically Athena.Strong understanding of medical terminology and healthcare processes.Additional Skills & Qualifications
Experience with electronic health records and pharmacy operations.Prior authorization and insurance knowledge.Skills in customer service and front desk operations.Basic Life Support (BLS) certification is a plus.Work Environment
Work onsite at a contact center, handling over 200 calls a day. Standard work hours are Monday through Friday, 8am to 5pm. Enjoy a supportive work culture with benefits including medical, dental, vision, 401K, and holiday pay. Employees transitioning to permanent roles can benefit from 9 paid holidays and 15 days of PTO, with opportunities for performance-based pay raises. Additionally, enjoy company-sponsored events such as dinners, lunches, and parties.
Job Type & Location
This is a Contract to Hire position based out of Orlando, Florida.
Pay and Benefits
The pay range for this position is $18.00 - $18.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 18, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.