Job Title: Patient Services RepresentativeJob Description Join our team as a Patient Services Representative, where you will play a key role in delivering exceptional customer service to patients and visitors. You will manage a high volume of inbound calls, scheduling appointments and ensuring effective communication between patients and clinical team members. Responsibilities + Provide quality customer service to patients and visitors courteously and promptly. + Receive and handle over 70 calls per day to schedule various types of appointments. + Maintain knowledge of individual physicians’ scheduling requirements and preferences. + Collect pertinent details and communicate effectively to create concise tasks for clinical team members. + Apply Patient Experience Tenants to achieve one-call resolution through expert scheduling capabilities. + Research and troubleshoot scheduling and operational challenges, reporting issues to the leadership team. + Participate in weekly huddles and team meetings for updates and refreshers on processes and systems. + Provide patient support and respond to requests for information in a courteous and timely manner. Essential Skills + Customer service skills + Patient service experience + Call center experience + Inbound call handling + Data entry proficiency + Microsoft Office proficiency + Medical terminology knowledge + Strong phone etiquette + Empathy in healthcare + Reliability + Computer literacy + Multi-tasking abilities in systems and multiple markets + Experience with Epic, EMR, EHR, Salesforce.com + Patient scheduling + Knowledge of Medicare and healthcare industry + Insurance knowledge Additional Skills & Qualifications + High School Diploma / GED OR equivalent experience + Must be 18 years of age or older + 1+ year of call center phone experience + 2+ years of experience in a medical practice environment preferred + 2+ years of call center phone experience preferred + Proficiency in Microsoft Office (Outlook, Word, Excel) preferred + Ability to work full-time, Monday - Friday between 8:00am – 6:00pm EST Why Work Here? This is a 100% remote position with an initial contract of 3 months, with potential for extension based on performance. There is also an opportunity to become permanent depending on business approval. Enjoy the flexibility of working from home while contributing to a dynamic team. Work Environment Work from the comfort of your home in a remote call center environment. Training is comprehensive, lasting 3-4 weeks, and includes an overview of systems and processes. Be prepared to be on camera and present during training sessions. Must have remote capabilities and high-speed internet to work from home, along with a cord to hardwire into the internet. The position requires full-time availability Monday through Friday, with potential overtime or weekend work based on business needs. Job Type & Location This is a Contract position based out of Phoenix, Arizona. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.