Customer Service Representative (Healthcare) — 100% Remote Schedule: 8:30 AM–5:00 PM EST / 7:30 AM–4:00 PM CST Type: 4‑month contract‑to‑hire (high performers convert to full‑time) Experience Level: Entry Level Make a real impact—one patient at a time Join a mission‑driven team helping patients access the medical equipment and services they need. As a Customer Service Representative, you’ll be the first point of contact—answering calls and emails, guiding customers through orders, ensuring documentation accuracy, and navigating insurance verification and pre‑authorizations. If you thrive in a fast‑moving, detail‑oriented environment and love problem solving, we’d love to meet you. What you’ll do + Respond quickly to inbound calls and emails, meeting team SLAs and quality goals. + Document everything: capture clear, complete call notes per SOPs in the EMR/customer systems. + Answer questions about products, services, retail locations, and the general service line. + Process orders end‑to‑end; route calls to the right resource and follow up until resolved. + Verify insurance eligibility, coverage, co‑insurance, deductibles; obtain pre‑authorizations as required. + Navigate multiple EMR systems to locate and enter pertinent information (including auths and expiration dates). + Review documentation for accuracy; submit/verify orders and correct discrepancies. + Partner across teams: surface payer trends, system access issues, or workflow gaps to Customer Service and Management. + Maintain payer data: confirm carriers are in the company database and request additions when needed. + Patient outreach: contact patients when documentation doesn’t meet payer guidelines; provide updates and options to facilitate referrals. Must‑have qualifications + 1+ year of healthcare call center experience; comfortable taking inbound calls. + Proficiency with Microsoft Office (Outlook, Word, Excel); strong computer navigation skills. + Experience working remotely with a consistent, quiet workspace. + Excellent customer service, communication, and professional phone etiquette. + Strong attention to detail; able to multi‑task, prioritize, and follow SOPs. Nice‑to‑have (you’ll ramp faster with these) + Call center experience in medical insurance; familiarity with medical equipment. + Insurance verification and pre‑authorization experience; medical terminology a plus. Why you’ll love this role + Career growth: Contract‑to‑hire with a culture that promotes from within—many managers started as CSRs. + Meaningful work: Help patients and providers navigate complex processes with empathy and accuracy. + Remote flexibility: 100% work‑from‑home (quiet desk space required). Work location & eligibility This role is remote. Candidates must reside in one of the following states: AL, FL, GA, ID, IN, IA, KS, KY, LA, MS, NC, ND, OK, PA, SC, TN, TX, UT, WV Schedule & screening + Hours: 8:30 AM–5:00 PM EST / 7:30 AM–4:00 PM CST (Monday–Friday) Job Type & Location This is a Contract to Hire position based out of Orlando, FL. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.