Immediate Hiring, Knoxville TN, Day shift Mon-Friday, Certification Mandatory
Job Description
Seeking dedicated and patient-oriented Certified Medical Assistants to assist with a Telehealth program project. This is a fully remote position where you will play a crucial role in assisting patients. CMAs will offer support and guidance on the use of their kits provided to them. You will be responsible for handling inbound calls, offering exceptional customer service, and ensuring accurate collection of patient's vitals. This is a high-volume, remote environment where empathy, efficiency, and accuracy are essential.
Responsibilities:
Provide empathetic and accurate support to patients using their home health kits, including blood pressure monitors.Educate patients on proper usage of their devices, ensuring accurate readings and comfort with the technology.Interpret blood pressure readings to determine if they fall within normal or abnormal ranges.Escalate out-of-range readings to nurses or physicians promptly, following established clinical protocols.Handle inbound calls with professionalism and compassion, ensuring a positive patient experience.Accurately collect and document patient vitals using telehealth platforms and EHR systems.Qualifications:
Active Certified Medical Assistant (CMA) certification is required (accepted from AAMA, AMT, NHA, or NCCT).Minimum of 3 years experience as a CMA.Strong customer service skills with the ability to communicate effectively and empathetically.Proficiency in using telehealth platforms and electronic health records (EHR) systems.Ability to work independently and manage time effectively in a remote work environment.Excellent problem-solving skills and attention to detail.Tech-savvy and able to work with computers independently.Additional Skills:
Previous experience in a telehealth or remote healthcare setting is preferred.Must have a reliable internet connection and a quiet, dedicated workspace for HIPAA privacy.Work Environment
100% remote position. CMAs can be located anywhere throughout the U.S. but operate on Eastern Time Zone. Candidates must have a private enclosed office space in their home where they can shut the door and not have any loud distractions/interruptions from others due to HIPAA privacy. Cannot work outside of their home (e.g., coffee shop, library). Schedule is Monday through Friday, no weekends, no holidays.
Pay and Benefits
The pay range for this position is $22.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Aug 31, 2025.
About Actalent
Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.