Employment Type:Full timeShift:

Description:Purpose
Accountable for leading, guiding & directing the functional responsibilities within an area of assignment. Enable ministry-level or enterprise-wide functional strategy to address internal or external business & regulatory issues. Provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business. Collaborates with Services Areas, Regions & Health Ministries to ensure consistency & integration of strategy & operations while maintaining awareness of new industry developments & standards. Provides decision support, operations & / or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.
Leadership
•\tProviding advice, guidance, and leadership to RHM and Region leaders in developing strategies and in the achievement of performance goals.
•\tEnable Collaboration across and within service area, RHM, and Regions to ensure consistency and integration of strategy and operations
Direction and Growth
•\tProviding advice, guidance, and leadership to service area, functional area, RHM, and Regions.
•\tLeading standardization/systemness and optimization of policy, process, methodology, establishing a national community of practice
•\tOversee Vendor/Contract Labor Management including centralizing strategy and optimizing spend
Strategic Support & Accountability
•\tCollaborates in system-wide strategy development and deployment of functional area priorities and initiatives
•\tResponsible for supporting regional efforts to comply with functional area priorities
•\tAccountable for the selection, evaluation, and overall success of the functional leadership teams
•\tOrganization-wide focal point for establishing functional strategies and governance over financials and staffing
•\tAccountable for communication between service area functional area, RHM, and Regions leader
Operational Delivery
•\tResponsible for measuring and reporting KPIs/metrics and value delivery
•\tProviding advice, guidance, and leadership for the colleague life cycle
Maintains a Working Knowledge of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.
Functional Role
Manages the employment administration and benefits operations team and related projects and initiatives.  
•\tCoaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.   
•\tRemoves barriers to achieve individual and group objectives.   
•\tResponsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.   
•\tParticipates in establishing annual departmental goals, budget preparation & management. Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.  
•\tEnsures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ’s & other related written correspondence, documents & forms. 
•\tTracks and monitors key metrics, program data, benchmarking data, goal achievements and team results.  Refines and develops new reports to accurately reflect department progress, work/task volumes.   Creates appropriate reports or dashboards to present to leadership. 

Responsible and accountable for managing a variety of employment administration-related actions across all ministries of Trinity Health including but not limited to:
•\tEmployment status changes (data changes)
•\tTerminations
•\tEIB production, zero outs, mass uploads
•\tPTO Banks maintenance (state law compliance and policy); PTO donation; PTO reconciliation; PTO payouts
•\tTime off partner management for: Sick bank management, float holiday personal days, grandfathered sick banks, active sick banks, non-standard PTO payouts, open enrollment cash-out process, CME hours, etc.

Partners with a variety of other key stakeholders from Total Rewards and plays a key role in overseeing the annual benefits open enrollment planning and implementation process, or related benefits activities for the HR Shared Services including but not limited to:
•\tAnnual benefits open enrollment guide review, and colleague experience support
•\tHR Shared Services open enrollment training on benefits and/or Workday open enrollment changes
•\tPost-open enrollment appeal review
•\tAdoption assistance processing
•\tEssential Assist application processing
•\tOut-of-area processing and manual benefits open enrollment/vendor interface
•\tFlexible spending account (FSA) discrimination testing

Applies thorough understanding of HR-related systems (e.g. - Workday, Kronos and other tools) and their integration with other applications and the downstream impact of transactions on benefits, pay, and other areas. Ensures procedural compliance for all colleague contacts (case creation, case resolution within service levels, etc.)

Minimum Qualifications

•\tBachelor’s Degree or equivalent level education and experience
•\t5 years of prior human resources experience required.


Additional Qualifications (nice to have)
•\t2+ years of previous leadership experience preferred.
•\tPrior employee benefits experience including active participation in helping to manage an annual benefits open enrollment campaign preferred.
•\tFamiliarity with Workday, applicant tracking, and HR case management systems preferred.
Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:
•\tExposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. Occasional
•\tExposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.). Occasional
•\tExposure to or subject to noise, infectious waste, diseases & conditions. Occasional
•\tExposure to interruptions, shifting priorities & stressful situations. Frequent
•\tAbility to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent
•\tAbility to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent
•\tPerform manual dexterity activities & / or grasping / handling. Occasional
•\tAbility to climb, kneel, crouch & / or operate foot controls. Occasional
•\tUse a computer / other technology. Frequent
•\tSit with the ability to vary / adjust physical position or activity. Frequent
•\tMaintain a safe working environment & use available personal protective equipment (PPE). Continuous
•\tComply with Trinity Health’s Code of Conduct, policies, procedures & guidelines. Continuous
•\tAbility to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:
•\tPerform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent
•\tLift a maximum of 30 pounds unassisted. Occasional
•\tUse upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling. Occasional
•\tWork indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
•\tEncounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions. Occasional
•\tPerform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:
•\tPerform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent
•\tLift a maximum of 30 pounds unassisted. Occasional
•\tExperience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
•\tEncounter a clinical / patient facing / hands on interactive work environment. Occasional
•\tWork indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
•\tWork outdoors with variable external environmental conditions. Occasional

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)

Functional Role

Manages the employment administration and benefits operations team and related projects and initiatives.   

Coaches, facilitates, and motivates the teams to create accountability for meeting quality and service level goals on a consistent basis.    Removes barriers to achieve individual and group objectives.    Responsible for all aspects of directing talent management including hiring, equipping colleagues with skill and knowledge, salary planning, operationalizing work, appraising performance, professional development, recognition, and coaching.    Participates in establishing annual departmental goals, budget preparation & management. Suggests & initiates ongoing process improvement to departmental processes as needed to improve overall customer service, efficiency & exceptional communication.   Ensures development & ongoing edits/changes to online knowledge articles, job aids, training, brochures, FAQ’s & other related written correspondence, documents & forms.  Tracks and monitors key metrics, program data, benchmarking data, goal achievements and team results.  Refines and develops new reports to accurately reflect department progress, work/task volumes.   Creates appropriate reports or dashboards to present to leadership.  

Responsible and accountable for managing a variety of employment administration-related actions across all ministries of Trinity Health including but not limited to:

Employment status changes (data changes)TerminationsEIB production, zero outs, mass uploadsPTO Banks maintenance (state law compliance and policy); PTO donation; PTO reconciliation; PTO payoutsTime off partner management for: Sick bank management, float holiday personal days, grandfathered sick banks, active sick banks, non-standard PTO payouts, open enrollment cash-out process, CME hours, etc.

Partners with a variety of other key stakeholders from Total Rewards and plays a key role in overseeing the annual benefits open enrollment planning and implementation process, or related benefits activities for the HR Shared Services including but not limited to:

Annual benefits open enrollment guide review, and colleague experience supportHR Shared Services open enrollment training on benefits and/or Workday open enrollment changesPost-open enrollment appeal reviewAdoption assistance processingEssential Assist application processingOut-of-area processing and manual benefits open enrollment/vendor interfaceFlexible spending account (FSA) discrimination testing

Applies thorough understanding of HR-related systems (e.g. -  Workday, Kronos and other tools) and their integration with other applications and the downstream impact of transactions on benefits, pay, and other areas. Ensures procedural compliance for all colleague contacts (case creation, case resolution within service levels, etc.)

Minimum Qualifications

Bachelor’s Degree or equivalent level education and experience5 years of prior human resources experience required.

Additional Qualifications (nice to have) 

2+ years of previous leadership experience preferred.Prior employee benefits experience including active participation in helping to manage an annual benefits open enrollment campaign preferred.Familiarity with Workday, applicant tracking, and HR case management systems preferred.

Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services:

Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell. OccasionalExposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).      OccasionalExposure to or subject to noise, infectious waste, diseases & conditions.     OccasionalExposure to interruptions, shifting priorities & stressful situations.      FrequentAbility to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.     FrequentAbility to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.     FrequentPerform manual dexterity activities & / or grasping / handling.     OccasionalAbility to climb, kneel, crouch & / or operate foot controls.     OccasionalUse a computer / other technology.     FrequentSit with the ability to vary / adjust physical position or activity.     FrequentMaintain a safe working environment & use available personal protective equipment (PPE).     ContinuousComply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.     ContinuousAbility to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     FrequentLift a maximum of 30 pounds unassisted.     OccasionalUse upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.     OccasionalWork indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. ContinuousEncounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.     OccasionalPerform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).     Occasional

Indirect Healthcare / Support Services:

Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.     FrequentLift a maximum of 30 pounds unassisted.     OccasionalExperience of long periods of walking / standing / stooping / bending / pulling & / or pushing.   OccasionalEncounter a clinical / patient facing / hands on interactive work environment.     OccasionalWork indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.     ContinuousWork outdoors with variable external environmental conditions.      Occasional

** Hourly pay ranges: $46.31 - $ 69.46

Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.