Job Title: Retirement Customer Service Representative (100% Remote)Overview We are hiring Customer Service Representatives to support a Retirement Services team. These roles are added headcount to assist with increased work volumes due to recent team turnover and were recommended by the workforce planning team. This is a 100% remote, customer-facing role supporting retirement-related inquiries from financial professionals and customers. Key Responsibilities + Handle 25–50 inbound calls per day related to retirement products and services + Support financial partners, agents, and customers via phone + Respond to inquiries including: + New business applications + In-force policy transactions and questions + Product information and rates + Service-related issues and general account assistance + Accurately document customer interactions using Salesforce and other internal systems + Navigate multiple systems simultaneously while maintaining a high level of customer service + Handle escalated calls (approximately 4 per day), some of which may involve: + Retirement fund impacts + Beneficiary-related questions + Sensitive or complex financial concerns Required Qualifications + 1+ year of customer service experience + Retail, service industry, or similar customer-facing roles + 1+ year of basic computer experience, including: + MS Word, Excel, PowerPoint, and MS Teams + Strong soft skills, including: + Ability to build rapport over the phone + Empathy and active listening + Confidence handling difficult or escalated conversations + Reliable work-from-home internet: + Minimum 100 Mbps download / 20 Mbps upload + Fiber, cable, or DSL required Preferred Qualifications + Call center experience + Previous experience supporting life insurance, retirement, or benefits products + Financial services customer support experience Work Environment + 100% remote position + All required equipment will be provided Schedule + 1st Shift + Must be available for training and work during the first 6 months from: + 7:00 AM PT – 3:30 PM PT + After 6 months, opportunity to transition to a shift between: + 6:00 AM PT – 4:30 PM PT Training & Development + Initial training on the basic line of business + After 90 days, additional training on: + Expanded product lines + Cross-training on additional responsibilities Job Type & Location This is a Contract to Hire position based out of Fresno, CA. Pay and Benefits The pay range for this position is $22.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 23, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.