Remote Customer Service Representative - Ken Garff Listening Center

The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives!

Great work schedule!

The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays. Mountain Time

Network Requirements:

Ethernet connection only (must be hard-wired to router or wall port)Minimum speeds: 50 Mbps download / 20 Mbps uploadMaximum ping: 40 ms or lower

Equipment Requirements:

Must provide your own equipmentMinimum of 2 monitors (dual-monitor setup required)Webcam (built-in or external)SmartphoneHeadset with microphoneKeyboard and mouseA computer, either a desktop (PC Windows) or a laptop with a working webcamProcessor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent)RAM: 8 GB minimumStorage: 64 GB or moreSystem Firmware: UEFI with Secure Boot enabledTPM: Version 2.0Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driverOperating System: Windows 11 required
Apple/Mac devices are not supportedPreferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcamLaptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum

Here’s what you’ll be doing:

Answer inbound customer calls promptly and professionally.Determine the customer’s concerns and schedule the necessary appointment.Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard.Document and update customer records.Establish and maintain great customer relationships.Be a team player and uphold Ken Garff’s standards of professionalism and integrity.

Qualifications:

Positive, energetic, enthusiastic, and service-oriented.Must provide your own equipmentProficient computer skills, capable of managing multiple systems, and able to type 40 + wpmThe ability to help solve customer problemsExcellent problem-solving and communication skills. (Written and verbal)Ability to multitask, organize & prioritize—in other words, work smart.Previous customer service or call center experience is a plus.High School Diploma or equivalentMust be 18 years or older and authorized to work in the U.S.Bilingual in Spanish is a PLUS!Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa

Benefits of working at Ken Garff Listening Center:

Earn a college degree, no cost to you!Paid training—we care about your success.Flexible schedule!Real career growth at a nationwide automotive powerhouseCompetitive base payPaid Time OffGreat benefits package:  Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance401 (k) with Company matchOptional Year-end bonus programEmployee discounts on Vehicle Purchase, Parts, Service, and More! Great people with a great culture

Job Type: Full-Time (35-40 hour work week)

Pay: Starting at $16.00 per hour; $16.50 per hour for Spanish bilingual candidates

We are an Equal Opportunity Employer
((We Hear You))