Remote Customer Service Representative - Ken Garff Listening Center The Ken Garff Listening Center is a contact center that is currently looking for Remote Customer Service Representatives! Great work schedule! The Listening Center is open from 6 AM to 7 PM Monday-Friday, 8:00 AM to 4:00 PM Saturdays, and closed Sundays . Mountain Time Network Requirements: + Ethernet connection only (must be hard-wired to router or wall port) + Minimum speeds: 50 Mbps download / 20 Mbps upload + Maximum ping: 40 ms or lower Equipment Requirements: + Must provide your own equipment + Minimum of 2 monitors (dual-monitor setup required) + Webcam (built-in or external) + Smartphone + Headset with microphone + Keyboard and mouse + A computer, either a desktop (PC Windows) or a laptop with a working webcam + Processor: 1 GHz or faster with 2 or more cores (e.g., Intel i5 – 2430M @ 2.40GHz or equivalent) + RAM: 8 GB minimum + Storage: 64 GB or more + System Firmware: UEFI with Secure Boot enabled + TPM: Version 2.0 + Graphics: Compatible with DirectX 12 or later with WDDM 2.0 driver + Operating System: Windows 11 requiredApple/Mac devices are not supported + Preferred desktop computer (PC Windows) with at least 8GB of RAM at minimum and a monitor with a working webcam + Laptop computer (PC Windows) with a working webcam is acceptable if a desktop computer is not available. Must have 8GB of RAM minimum Here’s what you’ll be doing: + Answer inbound customer calls promptly and professionally. + Determine the customer’s concerns and schedule the necessary appointment. + Communicate with the customer in a way that leaves them feeling comfortable, informed, and feeling that they have been heard. + Document and update customer records. + Establish and maintain great customer relationships. + Be a team player and uphold Ken Garff’s standards of professionalism and integrity. Qualifications: + Positive, energetic, enthusiastic, and service-oriented. + Must provide your own equipment + Proficient computer skills, capable of managing multiple systems, and able to type 40 + wpm + The ability to help solve customer problems + Excellent problem-solving and communication skills. (Written and verbal) + Ability to multitask, organize & prioritize—in other words, work smart. + Previous customer service or call center experience is a plus. + High School Diploma or equivalent + Must be 18 years or older and authorized to work in the U.S. + Bilingual in Spanish is a PLUS! + Must be located in Utah, Texas, Nevada, Arizona, Wyoming, or Iowa Benefits of working at Ken Garff Listening Center: + Earn a college degree, no cost to you! + Paid training—we care about your success. + Flexible schedule! + Real career growth at a nationwide automotive powerhouse + Competitive base pay + Paid Time Off + Great benefits package: Medical, Dental, Vision, Short and Long-term disability, AD&D, and Life Insurance + 401 (k) with Company match + Optional Year-end bonus program + Employee discounts on Vehicle Purchase, Parts, Service, and More! + Great people with a great culture Job Type : Full-Time (35-40 hour work week) Pay : Starting at $16.00 per hour ; $16.50 per hour for Spanish bilingual candidates We are an Equal Opportunity Employer ((We Hear You))