We are hiring for 100% remote HR Call Center Customer Service Reps for a well-known tech company based in Seattle, WA. Responsibilities + Take ownership of employee contacts, ensuring each is resolved with a high degree of problem-solving and customer focus. + Receive and resolve inquiries via phone, chat, and email as the first point of contact for leave, disability, and related queries. + Resolve inquiries by referring to documentation such as FAQs and knowledge base articles, escalating when necessary. + Build customer trust through empathetic, personalized conversations and adjust case management plans to meet employees’ needs. + Respond to employee issues during leave events and ensure proper communication and documentation. + Use judgment and critical thinking to balance process adherence with employee needs when analyzing disability, leave, and accommodation requests. + Consult and collaborate with partner teams on process changes to resolve cross-functional issues and improve policies. Essential Skills + Customer service and support experience in phone and chat environments. + Strong communication skills. + Ability to show and demonstrate empathy. + Proficiency in Microsoft Office. + Ability to research and find answers or information. Additional Skills & Qualifications + Experience dealing with customers and utilizing empathy skills. + Proven ability to manage changing workloads in a fast-paced environment. + Ability to manage confidential and sensitive employee information. Work Environment This is a 100% remote position with expectations to be on camera during the training and nesting period. Candidates must have a dedicated space in their residence to successfully perform the role and responsibilities. Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Sep 8, 2025. About Aston Carter: Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.