Remote Healthcare Call Center Representative Location: Remote – Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, North Carolina, North Dakota, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Utah, and West Virginia Start Date: DECEMBER 22ND - CONTRACT TO HIRE Experience Level: Entry Level Do you have a passion for helping patients and navigating the healthcare system? Join our team as a Healthcare Call Center Representative, where you’ll provide compassionate support and accurate information to patients and providers. This role is more than answering calls—it’s about being a trusted guide through insurance verification, documentation, and care coordination. What You’ll Do + Serve as the first point of contact for patients and providers, answering inbound calls and emails with empathy and professionalism. + Assist patients with questions about medical equipment, insurance coverage, and healthcare services. + Verify insurance eligibility, coverage details, co-insurance, and deductibles. + Obtain pre-authorizations and submit physician orders to insurance carriers when required. + Navigate multiple EMR systems to review and update patient records accurately. + Process orders, route calls to appropriate departments, and follow up to ensure timely resolution. + Communicate with patients when documentation does not meet payer guidelines, offering solutions to keep the referral process moving. + Collaborate with Customer Service and Management to identify and share trends for process improvement. What Makes You a Great Fit + Must Have: + 1+ year of healthcare call center experience + Proficiency with Microsoft Office + Preferred: + Knowledge of medical terminology + Experience with insurance verification and EMR systems Why You’ll Love Working Here + Impact: Help patients access essential care by guiding them through complex insurance and documentation processes. + Flexibility: Enjoy the convenience of working remotely while making a real difference. + Growth: Build valuable skills in healthcare administration and patient support. + Culture: Join a team that values collaboration, compassion, and continuous improvement. Job Type Pay: $16.00/hr Benefits: Eligible temporary employees may receive: + Medical, dental & vision coverage + Critical Illness, Accident, and Hospital plans + 401(k) Retirement Plan (Pre-tax and Roth options) + Voluntary Life & AD&D Insurance + Short and long-term disability + Health Spending Account (HSA) + Transportation benefits + Employee Assistance Program + Paid Time Off (PTO), Vacation, or Sick Leave Application Deadline: December 22, 2025 Job Type & Location This is a Contract to Hire position based out of Houston, TX. Pay and Benefits The pay range for this position is $16.00 - $16.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 22, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.