Lead ServiceNow modernization initiatives, ensuring successful transition of fulfillers and submitters to upgraded modules and workflows.
Oversee digital enablement activities, including defining, developing, and executing resources required to support platform adoption.
Coordinate with technical, product, risk, legal, and security teams to ensure alignment on platform transformation.
Develop and execute communication strategies to drive awareness and adoption across impacted user groups.
Maintain compliance with brand and governance standards while managing all enablement and OCM materials.
Design and implement training programs tailored to ServiceNow modules, fulfillment processes, and new digital workflows.
Engage stakeholders to ensure readiness for modernization changes and address training or capability gaps.
Conduct impact assessments, track KPIs, and apply data insights to improve enablement outcomes.

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