Requisition ID: 191208 Career Group: Pharmacy Careers Job Category: Retail - Relief Travel Requirements: 0 - 10% Job Type: Full-Time Country: Canada (CA) Province: Nova Scotia City: Stellarton Location: Pharmacy Relief - NS Postal Code: B0K 1S0 Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community impact. Sobeys Inc. is a growing Canadian company. We are a market leader in grocery and pharmacy that operate under multiple banners spanning over 1,600 stores in communities across the country. Our family of over 128,000 teammates and franchise affiliates are on a mission to nurture the things that make life better – great experiences, families, communities, and our teammates. Our national pharmacy team is proudly Canadian, with pharmacies from coast to coast in our various banners. Depending on your province you would recognize us as Sobeys, Safeway, Thrifty Foods, Foodland, Lawtons Drugs or FreshCo. Ready to Make an impact? + Responsible to work within an assigned territory and supervise a team of Relief Pharmacists + Supports and fosters effective relationships with provincial Pharmacy Association and college regulatory personnel where required + Supports and Fosters effective relationships with Pharmacy Managers, Registered Pharmacy Technicians, and Assistants in assigned territory + Collaborates with Relief Coordinator and Pharmacy District Manager + Collaborates with colleagues to share best practices to continually enhance the patient experience Here’s where you’ll be focusing: + Acts in the patient’s best interest to implement and support patient-centered care through professional scope of practice and team delivery of company programs to drive patient experience + Inspires a positive, patient-focused culture and ongoing customer experience KPI enhancement + Provides feedback to the team on customer/patient interactions; ensuring the team reacts quickly and effectively to resolve complaints, and collaborate on preventing repeat customer complaints + Actively engages in all areas of Fusion to ensure the patient experiences seamless care and a consistent pharmacy experience across locations. + Focuses on achieving excellence in the areas of patient-centered care, customer service, workflow efficiencies, and professional clinical services (disease state mgmt., medication reviews, health risk assessments, injections/vaccines etc.) + Actively engages in all areas of Fusion to ensure the patient experiences seamless care and a consistent pharmacy experience across locations. + Ensures prescription safety prioritizing technical functions to Pharmacy Registered Technicians and Assistants as required + Initiates care plans, follow up, and completes proper documentation + Collects relevant patient, drug, and disease information + Identification of actual and potential drug related problems through completion of medication reviews + Monitors medication adherence + Provides patient counselling and education for new therapy to patients/caregivers; tailoring to the needs and concerns of the patient (i.e., literacy, hearing loss, privacy, etc.) + Responsible to thoroughly understand all relevant corporate pharmacy service offerings/ programs, and providing each customer/patient with the program that meets their health care needs + Maintains current knowledge of pharmacy practice, regulatory requirements, and industry trends/developments; attend training as required. + Provides superior customer service to every customer + Participates in professional programs and collaborates with colleagues to provide excellence in health & wellness services to all patients Manages the selection, onboarding, training and development, and performance management + Adheres to all regulatory requirements, Company policies, processes, and procedures (e.g., OHS, Loss Prevention, CQI); responsible to train all direct reports and ensures adherence What you have to offer: + Bachelor of Science in Pharmacy from a recognized institution. + Must be a Licensed Pharmacist, in good standing, in the province of responsibility + Injection and First Aid certified + Minimum of 2 years’ experience as a licensed pharmacist + Kroll software experience is preferred We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally. Our Total Rewards programs goes well beyond your paycheque: + Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, as well as life insurance and Accidental Death and Dismemberment Insurance*. + Access to Virtual Health Care Platform* and Employee and Family Assistance Program. + A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings*. + A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable*. + Learning and Development Resources to fuel your professional growth. + Paid Vacation * Eligible only after working a set number of hours/days worked. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.