Reliability Specialist
Are you Technical expert looking for a new challenge?
Do you like Post Sales support of customer?
Join our innovating Technical Services team
As a leader in the oilfield services industry, Baker Hughes offers opportunities to grow in our high-performance organization. Our leading technologies and our ability to apply them safety and effectively create value for our customers and shareholders.
Partner with the best
As a Technical Support Services Specialist, you will be responsible for post-sales support of customer issues. This can include repairs (both returns and field), technical support or a field service or other service request. Develops an operational year plan for the own department activities. Suggests improvements in products, processes and procedures. Contributes to plan of larger unit.
Fuel your passion
As Technical Support Services Specialist, you will be responsible for:
Maintaining KPI’s pertaining to Service Delivery Technical team.
Leading tool and service failure investigations.
Presenting equipment dismantle findings to clients. Providing likely chain of events leading to root cause of failure and recommendations for improvement.
Working closely with local functional groups to ensure cases are progressed in a timely manner.
Reporting tear down updates to global reliability team and managing incident evidence hand-over for additional support/analysis.
Providing support to Field Service team as needed.
Analyzing data and presenting reliability statistics to customers in quarterly / bi-annually / annual business review meetings.
Seeking and implementing methods that improve team productivity.
To be successful in this role you will:
Bachelor's degree from an accredited university or college (or a high school diploma / GED) with at least 5 years of experience in Services.
Minimum of 3 additional years of experience in Technical Support.
Desired Characteristics:
Strong oral and written communication skills. Strong interpersonal and leadership skills. Ability to influence others and lead small teams. Lead initiatives of moderate scope and impact. Ability to coordinate several projects simultaneously.
Effective problem identification and solution skills. Proven analytical and organizational ability.
Basic understanding of conventional and unconventional oil & gas production.
Experience with electrical submersible pumps.
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too.
The work schedule will be discussed during the interview
Working with us
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additional elected or voluntary benefits
The Baker Hughes internal title for this role is: Services Specialist - Technical Support