Join the Business Support Management group and be part of a dynamic team that drives efficiency and innovation in employee onboarding and solutions. 

The Global Employee Onboarding and Solutions Team (GEOS) is a key function within Business Support Management (BSM). The Global Employee Onboarding and Solutions Team is responsible for managing processes and controls related to employee movement, technology and line of business application access . The team also addresses system access issues and provides support to Commercial and Investment Bank employees. GEOS collaborates closely with business managers, senior management, and various support groups, including Business Management, HR, Real Estate, Compliance, and Technology.

As a Relationship Manager within the Global Employee Onboarding and Solutions Team (GEOS), you will lead a group of specialists, overseeing daily production tasks, monitoring workloads, and ensuring effective allocation and rebalancing of resources.

 

Job Responsibilities:

Supervise a team of GEOS specialists, overseeing day-to-day production activities, workload monitoring, allocation and rebalancing resources.Act as a production resource and subject matter expert in executing the onboarding/offboarding process to ensure an exceptional experience for new joiners and managers and partner with cross functional groups such as Operations, Recruiting and TechnologyManage stakeholder relationships to ensure consistent service delivery, conduct business reviews and maintain outreach and regular communication with key stakeholders and internal business partners In partnership with GEOS leadership team, ensure that the support model is appropriately aligned to business priorities and all employee movements are actioned appropriatelyPartner closely with business managers and leaders to gather feedback and support employee movement needsOversee process controls to identify and address compliance risks promptly, collaborating with teams to ensure adherence to procedures and proactively manage potential issues
•    Ensure oversight for local control and reporting activities for assigned line of business and own all facets of training and performance management process
•    Motivate individual and team performance by coaching and mentoring
•    Drive team initiatives, line of business projects, and employee engagement activities, along with any other special assignments, and advocate for automation and efficiency in processes

Required qualifications, skills and capabilities:

Possesses a strong client service mindsetExhibits effective interpersonal, communication, and influence skills across all organizational levelsDemonstrates the ability to analyze and evaluate information or situations clearly, logically, and objectivelyProactively manages competing priorities and ensures the completion of all tasks to closureProactively engages in change management, seeking new ways to enhance processesEstablished experience in operational managementInnovative, solution-focused individual with strong relationship management and proven leadership capabilitiesConfident to make independent decisions/judgment and work effectively with minimal supervisionConfidence to present with a clear, concise written and verbal communication style across multiple audienceAmenable to working onsite full time following US Core hours (Night Shift)

Preferred qualifications, capabilities and skills:

Background in managing employee movements and system access support within a financial firm or with a background in global service delivery Experience in team management and promoting career development.