At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

 

How will you make an impact in this role?

This position manages a portfolio of selected Centurion Card Members (CMs) in Taiwan to keep them satisfied with:

Centurion Travel services and increase the revenues enables these CMs generate at Centurion Travel.This position reports to the Leader of RM TLS, Taiwan, working closely with the Dedicated Travel Consultants (DTEs) and Lifestyle Consultants who will be only servicing the Centurion CMs in the RM’s portfolio.TLS P&L: increase revenues (i.e. sales volume and sales yield) generated by the portfolio)Customer satisfaction: improve the ratio # complaints / compliments for the portfolio and generate positive feedback from the Centurion CMsCustomer engagement: improve share of travel wallet for the portfolioFACE CMs: establish personal communication (F2F, call, email) with Centurion CMs to better understand their needs and deepen relationship with themExecute sale stactics defined by proactively and relevantly contacting the CM (outbound sales) and/or direct the DTC to promote specific products (inbound sales)Proactively communicate to the CM the status of feedback givenANALYZE: understand Centurion CMs & TLS Products to define sale stacticsUnderstand the potential revenue of each Centurion CM in the portfolioUnderstand the profile, preferences, history of the CMs in the portfolioUnderstand existing TLS Travel and new product offerings: value proposition, target customer, and potential revenueIdentify business development opportunities relevant to the portfolio as a whole and/or specific CMs and define sale stactics (e.g. anniversary, ‘welcome back’, annual trips planning…)

 

Minimum Qualifications

Strong communication and influencing skillsAbility to articulate knowledge about products, services and value proposition to customersEnthusiastic about acquiring travel knowledge, inviting and coordinating centurion group tour.Analytical skillsProblem solving: must be able to understand specific CMs preferences and MTS product offering and then provide tailored solutions to CMsDecision Making: must be able to balance decisions that need to be made on-the-spot and make them (e.g. in front of CM) vs. the ones that need to be discussed to supervisor and then make joint decision.Build relationships with high net-worth, sophisticated, and demanding individualsInfluence internal stakeholders to get things done on behalf of Centurion CMs in portfolioAbility to manage unhappy customers and handle stressful situationsResults-driven, prior sales experience strongly encouragedSelf-motivation is key.Must be able to work with limited supervision, take initiative without being prompted to do so, and work with / influence non-reporting employees (the Dedicated Travel Consultants).Working knowledge of Microsoft Excel, Word and the Internet.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.