Job Title: Relationship Manager, Commercial Banking – Zambia

 

Industry: Banking

 

Location: Zambia

 

Salary: Competitive Salary Package + Benefits

 

Job Purpose:

To drive client acquisition and manage existing Commercial client relationships consistent with the Bank’s strategy

 

Role and Responsibilities

Primary responsibility for the management of own portfolio of customers ensuring that they receive the appropriate level of service and advice to meet their specific needs. Identify and develop commercial banking relationships. Enhance client retention by providing a one-stop point of contact for all the client’s needs and requirements while providing world class customer service Establish and develop various sales strategies to meet ever changing customer needs in liaison with the Product Development Team Maintain and acquire and reactivate customer relationships to improve deposit liability growth and mix. Conduct market research and competitor analyses within marketing area and develop strategies that will give the bank a large part of the market within its vicinity. Recommend the creation of viable and profitable risk assets to increase business office profitability weekly and monthly statistics/performance reports for management use. Sourcing for and monitoring of customer’s tenured investment / facilities. Design product offerings tailored to meet the needs of the commercial sector in the country while maintaining regular contacts with their executives to push the Bank’s business. Initiate and carry out recovery action on non-performing credits facilities.

Key Performance Indicators:

Achieve the approved Commercial Banking PBT target for the Bank
100% attainment of annual targets (Deposits, Risk Assets, fees & commission, client conversions) % of large corporate sector accounts controlled by the bank in the country Timeliness in delivering revenue generation reports Timeliness & effectiveness in completion of assigned tasks Efficiency level at executing scheduled and ad hoc assignments Effectiveness establishing new relationships Targets Assigned Vs Actual

Job Requirements

 

Education Requirements

Minimum educational level – Bachelor’s degree with credit or better in any relevant area of discipline Full Grade Twelve School Certificate with five (5) Credits including English and Mathematics

Experience

Two (2) to four (4) years cognate experience

Competencies

Knowledge:

Accounting, Finance and Financial analysis Policy and Regulatory Interpretation skill and Implementation capability Good understanding of the Zambian banking industry. Knowledge of the bank’s policies, products and services. Relationship management. Knowledge on BOZ Regulatory policies. Financial cost Management. Internal processes and policies of the bank Good understanding of financial services sector Banking products 

Key Skills:

Interpersonal skills Advisory skill Strategic Thinking Relationship Management Negotiation & Analytical skill Product Development Leadership skill Selling & Marketing skill