At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

                        

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

                                    

Job TitleRelation Service Specialist

                        

LocationCleveland

                    

FacilityCleveland Clinic Main Campus

                     

DepartmentCole Eye Admin-Integrated Surgical Institute

                      

Job CodeD99883

                     

ShiftDays

                       

Schedule8:30am-5:00pm

                       

Job Summary

                         

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and provide patient-first healthcare. You will work alongside dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.   
 

As a Relation Service Specialist, you will act as a single access point and liaison between the external referring physician community and the Cleveland Clinic.  Caregivers will primarily work at One location, either Main Campus or Independence with occasional travel to either site.

A caregiver in this position works 8:30am - 5:00pm. 

A caregiver who excels in this role will:  

Register and schedule external referring physician appointment requests, coordinates services and provides special instructions.

Ensure appropriate follow through for all calls and if needed escalation of pending appointment requests.

Communicate scheduling information, instructions and directions.

Capture referrals, cancellation reasons and physician data and validates/captures insurance coverage.

Apply industry standard ranking rules for multiple insurances.

Identify patients in need of financial counseling to facilitate payment.

Develop, evaluate, and improve department procedures related to customer service and quality.

Act as a liaison for Cleveland Clinic Healthcare system and the external referring physician.

Participate in special assignments related to workflow improvement and developing and validating Standard Operating Procedures.

Assist patients, referring physicians and executive patients in navigating through the CCHS to ensure resolution and satisfaction.

Minimum qualifications for the ideal future caregiver include:  

Two to three years of CCF Epic experience or has completed Cleveland Clinic Epic scheduling and registration.

Three to five years of relevant technical call center experience or healthcare setting may be substituted.

Multi-tasking various requests and projects.

Proven and excellent follow up skills.

Maintain composure and professionalism in high stress situations.

Can work with little or no supervision in a team environment.  

Preferred qualifications for the ideal future caregiver include:  

Bachelor's Degree in Business Administration, Healthcare Administration or related field.

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

 

Physical Requirements:

Normal physical demands include manual dexterity sufficient to operate computer and other office equipment.Requires normal or corrected vision, hearing and speech.May require frequent sitting, standing or walking.

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required for procedures.

                       

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

                  

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities