Be the Best at Getting Better Join over Hartford HealthCare colleagues who make a difference every dayJoin Our Team as a Patient Service Representative ndash Transform LivesHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomesWhat We OfferCareer growth and movement opportunities within our networkOn going education and trainingRobust Benefits PackageWellness ProgramsEmployee Discount ProgramsSupportive cultureAwards RecognitionRewarding CompensationK with company matchPosition SummaryAs a Patient Service Representative you are the welcoming face and essential hub of our outpatient rehabilitation office You will play a key role in ensuring each patientrsquos experience is smooth positive and wellcoordinatedmdashfrom the moment they walk through the door to the completion of their visitThis position combines customer service administrative coordination and frontdesk operations to support both patients and clinical staff Your work helps keep our offices running efficiently and ensures patients receive the care and attention they deserveJob responsibilitiesWarmly greet and register patients accurately completing all necessary forms and insurance verificationsAnswer and triage incoming calls prioritizing needs and directing patients appropriatelyProvide clear helpful information to new patients regarding appointment preparation required documentation and office proceduresCollect copayments and office charges and effectively communicate billing and payment policiesSchedule new and followup appointments including specialty visits and precertification needsUse the electronic medical record EMR to update patient demographics coordinate referrals and process patient chargesTroubleshoot patient or clinician concerns and escalate when neededSupport accurate billing workflows and assist with resolving insurance or payment issuesMaintain a clean organized reception area and manage supplies for office or clinical needsCollaborate with team members across the system to enhance workflows improve patient experience and contribute to a culture of operational excellenceProvide backup support to fellow front desk staff to ensure smooth daily operationsBe the Best at Getting Better Join over Hartford HealthCare colleagues who make a difference every dayJoin Our Team as a Patient Service Representative ndash Transform LivesHartford HealthCare Rehabilitation Network is the premier rehabilitation provider in Connecticut We provide rehabilitation services across the continuum acute care hospitals long term care facilities sub acute rehabilitation homecare outpatient centers and in community settings such as senior centers work sites and schools and colleges We offer over outpatient locations with a variety of specialists including oncology womenrsquos health sports medicine physical therapy occupational therapy and speech language we are known for our commitment to high quality customer focused outcomesWhat We OfferCareer growth and movement opportunities within our networkOn going education and trainingRobust Benefits PackageWellness ProgramsEmployee Discount ProgramsSupportive cultureAwards RecognitionRewarding CompensationK with company matchPosition SummaryAs a Patient Service Representative you are the welcoming face and essential hub of our outpatient rehabilitation office You will play a key role in ensuring each patientrsquos experience is smooth positive and wellcoordinatedmdashfrom the moment they walk through the door to the completion of their visitThis position combines customer service administrative coordination and frontdesk operations to support both patients and clinical staff Your work helps keep our offices running efficiently and ensures patients receive the care and attention they deserveJob responsibilitiesWarmly greet and register patients accurately completing all necessary forms and insurance verificationsAnswer and triage incoming calls prioritizing needs and directing patients appropriatelyProvide clear helpful information to new patients regarding appointment preparation required documentation and office proceduresCollect copayments and office charges and effectively communicate billing and payment policiesSchedule new and followup appointments including specialty visits and precertification needsUse the electronic medical record EMR to update patient demographics coordinate referrals and process patient chargesTroubleshoot patient or clinician concerns and escalate when neededSupport accurate billing workflows and assist with resolving insurance or payment issuesMaintain a clean organized reception area and manage supplies for office or clinical needsCollaborate with team members across the system to enhance workflows improve patient experience and contribute to a culture of operational excellenceProvide backup support to fellow front desk staff to ensure smooth daily operationsHigh school diploma or equivalent required Associates or Bachelorrsquos degree in a clinical or business field prefer years in medical or healthcare office knowledge of healthcare terminology insurance authorization and benefitsProficiency in healthcare terminology and billing practices experience with obtaining authorization and benefitsBilingual highly preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour momentHigh school diploma or equivalent required Associates or Bachelorrsquos degree in a clinical or business field prefer years in medical or healthcare office knowledge of healthcare terminology insurance authorization and benefitsProficiency in healthcare terminology and billing practices experience with obtaining authorization and benefitsBilingual highly preferredWe take great care of careersWith locations around the state Hartford HealthCare offers exciting opportunities for career development and growth Here you are part of an organization on the cutting edge ndash helping to bring new technologies breakthrough treatments and community education to countless men women and children We know that a thriving organization starts with thriving employees we provide a competitive benefits program designed to ensure worklife balance Every moment matters And this isyour moment